Digital Phone Feature Instructions

Time Warner Cable's Digital Phone calling features are included at no additional charge. To learn how to use a calling feature, click on the link of the calling feature below.

Caller ID
Call Waiting
Call Waiting ID
Voice Mail
Call Forwarding
Caller ID Block/Unblock
Anonymous Call Reject
Speed Dial
Inbound/Outbound Call Restriction
3-Way Calling NEW!

Caller ID

Purpose
See who’s calling before you answer the phone. When you receive a call, the name and telephone number of the person calling you is shown on your Caller ID display screen.

How to use
When you receive a call, wait until your telephone completes the first ringing signal.
The telephone number calling you and the name associated with that number in the telephone company records will automatically appear on your caller ID display screen.

Notes
Caller ID requires a telephone with a Caller ID display. If a letter "P" or "Private" appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary) before placing the call.

If "unknown name", "unknown number", "out of area" or "O" appears, the caller is in an area that does not support Caller ID services.

Call Waiting

Purpose
You’ll know when another caller is trying to reach you.

How it works
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call
When you’re on the phone, a special tone tells you a second call is waiting.
Simply press and quickly release the "switchhook" or "Flash" button on your phone. While you talk with one caller, the other caller will automatically be placed on hold. Each conversation remains private.
To alternate between callers:

Simply press and quickly release the "switchhook" or "flash" button on your phone. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call
Hang up the phone.

Your phone will ring.

When you answer, you’ll be connected with the remaining caller.

Cancel Call Waiting
You can choose not to be disturbed when making an important call and keep call waiting from interrupting your telephone conversation(s) by pressing *70 before you dial the number you are calling.

Call Waiting ID

Purpose
Combines and enhances Caller ID and Call Waiting. Let’s you use your telephone without missing other calls. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your caller ID display unit. This puts you in control of which calls you’ll take.

Voice Mail

Click Here for information on how to setup and use your Digital Phone Voice Mail service.

Call Forwarding

How to use
Dial *72 and listen for 3 short beeps followed by a dial tone.

Enter the area code plus the 7 digit telephone number that calls are being forwarded to and wait for confirmation tone.

Once the telephone number of which calls are being forward to has been dialed, the system will automatically call the forwarding line and require that the call be answered in order to activate Call Forwarding.

Dial *73 to deactivate the Call Forwarding feature.

Caller ID Block / Unblock

Caller ID Block (*67) - If you have a publicly listed name and number, you can make calls without identifying yourself by pressing *67 before dialing.

Caller ID Unblocking (*82) - If you have a private or unlisted name and number and wish to reveal your identity you can do so by pressing *82 before dialing.

Anonymous Call Reject

Purpose
Block unwanted calls from callers who restrict sending their caller ID information.
Digital Phone customers can block unidentified calls for as long as they choose by activating ACR. When ACR is activated, incoming calls from unidentified callers, including those identified as Anonymous or Unavailable, are automatically rejected. Unidentified callers will hear an announcement telling them to hang up, release their caller ID information and then redial the desired telephone number

How to use
Press *77 to activate and wait for confirmation tone.
Press *87 to deactivate Anonymous Call Reject
A caller who has restricted their caller ID information and attempts to call someone who has activated their Anonymous Call Reject feature, will hear an announcement instructing him to hang up, unblock his information and redial the customer.

Speed Dial

Purpose
Call frequently dialed phone numbers using one digit dialing.

How to use
To set speed dial buttons, press *74, listen for stutter tone and choose a digit from 2 to 9 to set as the speed dial location. Then enter the 7 or 10-digit number (dialing 1 first whenever it applies) that will be programmed as a speed dialed phone number. Listen for a confirmation tone.

To use speed dial, press the chosen digit (from 2-9) followed by the # (pound sign) and the system will speed dial the telephone number that correlates to the chosen digit.

Outbound/Inbound Call Restriction

Purpose
You can restrict outgoing calls that can incur extra charges such as international numbers, as well as incoming calls that can incur extra charges, such as collect calls

How to use
Contact us to add this feature to your account.

3-Way Calling

Purpose
3-Way Calling is a custom calling feature that allows a customer to add a third party to an existing conversation without operator assistance. It enables a subscriber to “flash” (leaving the in-process call on hold), get a new dial tone, place another call and then “flash” again to connect all three parties together. 3-Way Calling is a standard feature of the Digital Phone package. It is offered at no additional cost to the customer.

How to use
To activate a 3WC, a user involved in an existing call takes the following steps:
1. On an existing call, the user presses the Flash button or switch hook; this places the original called party on hold.
2. Upon hearing the recall dial tone (three tones and then a dial tone), the user dials the telephone number for the third party.
3. Pressing the Flash button or switch hook again joins all three parties.

Notes:
• If the user presses the Flash button or switch hook before completing dialing, the original two-way connection is reestablished.
• If either of the called parties hangs up, the call continues with the remaining two parties.
• If the initiating party hangs up during a three-way call, all parties are disconnected.
• During a 3WC, the Call Waiting and Call Waiting Caller ID features are not available to the user who initiates the 3WC.
• Once a 3WC is established, the customer must hang up the phone for at least 2 seconds in order to disconnect the 3WC and begin to establish another. If the customer does not hang up the phone for at least 2 seconds, they will continue to receive the special tone for 3WC.

Click Here to add this feature to your account.