Site Support: Enabling Javascript

Please turn on JavaScript before using our site.

timewarnercable.com uses JavaScript to make our site easier for you to use. Your browser already has JavaScript, but it’s not turned on. It’s easy to fix, and it takes just five steps. Here’s what to do.

Supported browsers
Click on the link for instructions for the browser you use.

• Microsoft Internet Explorer 6 
• Microsoft Internet Explorer 7
• Firefox 3

If you’re using a different browser, we recommend downloading the latest version of Firefox  (for Windows, Mac or Linux) or Internet Explorer  (for Windows only) to use our site. They’re free.

Advanced users:

Please make sure you have added timewarnercable.com to your trusted sites.

Steps for Microsoft Internet Explorer 6

1. Click on the Tools menu at the top of the window and choose Internet Options…
   
   
2. At the top of the new window that opens, click on the Security tab. Then click on the Custom Level… button.
   
   
3. Scroll down the list until you see Active Scripting. Click Enable, then click the OK button.
   
   
4. Your computer will ask you if you are sure you want to change the settings. Click Yes.
   
   
5. Click OK. You’re all set. Thanks and enjoy using our site! Click your browser’s Back button to return to the page you were on, or go to timewarnercable.com.

Steps for Microsoft Internet Explorer 7

1. Click on the button in the upper right-hand corner of the window labeled Tools. It’s the button with a picture of a gear beside it. On the menu that drops down, choose Internet Options…
   
   
2. At the top of the new window that opens, click on the Security tab. Then click on the Custom Level… button.
   
   
3. Scroll down the list until you see Active Scripting. Click Enable, then click the OK button.
   
4. Your computer will ask you if you are sure you want to change the settings. Click Yes.
   
   
5. Click OK. You’re all set. Thanks and enjoy using our site! Click your browser’s Back button to return to the page you were on, or go to timewarnercable.com.

Steps for Firefox 3

1. Open your Firefox preferences. If you’re using Windows, click on the Tools menu at the top of the window and choose Options… If you’re using a Macintosh, click on the Firefox menu at the top of the screen and choose Preferences…
   
   
2. In the new window that opens, click on the Content tab.
   
   
3. Make sure the there’s a checkmark in the box beside Enable JavaScript. If there isn’t, click the box.
   
   
4. Click the OK button.
   
   
5. You’re all set. Thanks and enjoy using our site! Click your browser’s Back button to return to the page you were on, or go to timewarnercable.com.