FAQs for Cable Service Troubleshooting & Service Problems

How do I reboot my cable set-top box?

How do I fix reception problems on my TV?

What should I do if I'm not getting a picture when I order Movies or Premiums On Demand?

What should I do if channels are missing?

What should I do if the sound is in a different language or distorted?

Whenever I select a Movie On Demand, I press the play button but the VCR or DVD button lights up and the movie doesn’t play. How do I fix this?

What happens if my cable equipment needs repair?

Does Time Warner have a 24-hour repair line available?

What if only one TV is not working?

If my cable set-top is broken, may I exchange it at a Time Warner office?

What if I have no sound only on one TV?

My set-top box is flashing 8's, what should I do?

Why am I continually getting "One moment please message" on some channels?

What if one of my DVR buttons is not working or if a Movies on Demand program does not appear on the correct channel?

What should I do if my remote control is not working?