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Frequently Asked Questions

FAQs  >> Cable  >> Customer Care Channel

FAQs for Customer Care Channel

What is the Customer Care Channel and what are the benefits?

How much is Time Warner Cable Customer Care?

Can I access the Customer Care Channel with a basic cable subscription?

Are the transactions secure?

Can I make a payment on any TV at home?

Can I make a payment on a neighbor’s TV?

Can I pay only a portion of the total amount owed?

Does this Customer Care Channel generate a receipt or confirmation number?

What payment methods are accepted?

What if I want to update or cancel a recurring credit card payment?

How soon is a payment applied?

When are recurring payments charged?

What if there is an error message on the screen?

Will I still receive a paper copy of my statement through the U.S. mail?

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