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All Digital Home Phone FAQs
Digital Home Phone Categories
Billing
Call History
E9-1-1
Features
Fraud Prevention
General Questions
Installation and Service
International OnePrice
Keeping Your Phone Number
Long Distance
Moving or Transfer of Services
New Number
Phone Compatibility
Porting Number
Private Listing
Product Information
Second Line Service
Voicemail
VoiceZone
Troubleshooting and Service Problems
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Billing
Are there extra charges associated with Home Phone service?
If I sign up for Home Phone mid-month, will I be charged the entire monthly fee?
How is Home Phone billed? Separately or with my other Time Warner Cable services?
Does Time Warner Cable’s 30-day, money-back guarantee apply to Home Phone?
What if I want to change the name on my Home Phone bill?
What are the rates for international calls?
Why am I being charged for International Long Distance calls when I never call outside the United States? (809 area code scam)
What kind of taxes will I be charged?
Why am I still receiving bills from my former phone company?
Will I receive a separate bill for Home Phone service?
What kind of fees will I be charged?
Will I be provided with a detailed breakdown of my Home Phone call activity?
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Call History
Why am I being asked to reregister when I use the web to review my Home Phone call history? Why do I have to change my username and password?
The web page I use to look at my call history looks different. Has the way I review my call history changed?
Can I create a user profile for other members of my family?
How do I update my Profile?
I have already re-registered for the new website how do I change my password?
How do I change my email address?
How do I change the security questions for my account?
Where do I find the phone numbers for my account?
Where do I find the call detail for my IOP calls?
How do I access my Call History?
What options are available for viewing my Call Detail records? i.e. printed at local office, online.
Is my online call history immediately up to the minute?
What calls are shown in the online "View my call history"?
What if I want records of inbound calls or calls not shown here?
What if the website won't accept the answer to my security question for password reset?
What do I do if I receive an error?
My login does not work when I try to access PayXpress what do I do?
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E9-1-1
Can I call 9-1-1 with Home Phone?
What is Enhanced 9-1-1 (E9-1-1) and what is the difference?
Do I have to sign up for E9-1-1?
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Features
Home Phone Quick Reference Guide [PDF]
What are some of the popular calling features?
How do I cancel Call Waiting?
How do I use Call Forwarding?
How do I use Call Waiting?
How do I use 3-Way Calling?
Is there a charge for 3-Way Calling?
How do I use Caller ID?
Why is the Caller ID name display different than I have seen in the past?
How do I use Speed Dial?
How do I use Caller ID Block?
How do I use Caller ID Restore?
How do I use Call Waiting Caller ID?
How do I use Anonymous Call Reject?
How can I block extra call charges?
How can I list/unlist my information on the Directory Listing and Directory Assistance Listing?
How do I use Directory Assistance?
How do I use some of the popular calling features?
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Fraud Prevention
What is the "809 Area Code Phone Scam"?
What if my service is changed without my permission?
What is "Slamming"?
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General Questions
Is there a fee to switch to Home Phone service?
Who can get Home Phone service?
How much will I save with Home Phone service?
What is Home Phone?
What does Home Phone service from Time Warner Cable offer that my current phone service may not?
Can I choose my own Long Distance Carrier?
How do I make a long distance call with Home Phone service?
Can I make international calls with Home Phone service?
Is there a phone number I can call or a web site I can visit to learn more about Home Phone service?
What does Home Phone service offer?
Why is such an emphasis put on security when I'm trying to get to my information?
If I need my customer code, where can I find it?
How do I get phone service?
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Installation and Service
Do I have to buy any additional equipment to use Home Phone?
Do I have to keep the Home Phone modem in a specific location?
Do I need to be home for the installation of Home Phone?
Does Time Warner Cable provide technical support for Home Phone?
Does wireless Internet service work with Home Phone?
How long will it take for my Home Phone to be installed?
How will I know when my Home Phone has been activated?
What should I do if I cannot be home for my Home Phone installation appointment?
Should I wait to disconnect my current home phone service until Home Phone installed?
Can I disconnect my current phone service once Home Phone has been installed?
If my cable gets disconnected for non-payment, will my phone still work?
Will my Home Phone work if my electricity goes out or if there is a cable TV outage?
Who maintains the modem used for Home Phone?
I was not at home for my Home Phone service installation and now my phone is not working. What should I do?
Do I need a special phone for Home Phone service?
Can I use my existing cordless home phone with Home Phone service?
Will my monitored security system work with Home Phone service?
Will my Caller IQ phone with Low Cost Routing (LCR) feature (included in some phones made by Sharp, Casio, and Panasonic) work with Home Phone service?
Will my dial-up Internet Service Provider work with my Home Phone service?
Will Home Phone service work with Home Networking?
Will my fax machine work with Home Phone service?
Will my answering machine work with Home Phone service?
Will my Caller ID display work with Home Phone service?
Does Home Phone service offer Voicemail?
Does Home Phone service offer a calling card?
How do I get phone service?
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International OnePrice
Can I use my calling card for international calls with Home Phone?
Are Call Forwarding and 3-Way Calling available for international dialing?
Can I call mobile telephones in other countries using the International OnePrice calling plan?
What countries are included in the International OnePrice Calling Plan?
Do I need to subscribe to the International OnePrice calling plan to make international calls?
How can I check my usage for the International OnePrice calling plan?
What is the maximum calling time limit for the International OnePrice calling plan?
How will I know when I have reached the 1,000 minutes threshold for International OnePrice?
Is there another way to tell how many International OnePrice (IOP) minutes I have used? How frequently is this updated?
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Keeping Your Phone Number
Can I keep my current phone number?
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Long Distance
Can I make long distance calls with Home Phone?
How do I dial an international call with Home Phone?
What is the benefit of getting unlimited local and long distance calling in the United States and Canada from Home Phone?
Are calls to U.S. Territories included in Home Phone unlimited long distance calling service?
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Moving or Transfer of Services
Can I move my phone-enabled cable modem from one home to another?
Is there a charge to transfer my phone number from my current provider to Time Warner Cable?
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New Number
Can I select my phone number?
Am I able to change my phone number if I don't like the number given to me?
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Phone Compatibility
Do I need a special phone for Home Phone?
Can I use my existing cordless home phone with Home Phone?
Will my answering machine work with Home Phone?
Will my Caller ID display work with Home Phone?
Will my fax machine work with Home Phone?
Will my monitored security system work with Home Phone?
Will Home Phone interfere with my wireless home networking or vice versa?
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Porting Number
Can I keep my current phone number when I switch to Time Warner Cable?
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Private Listing
Is there a charge if I choose to be unlisted?
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Product Information
What is Home Phone and what does it offer?
How much does Home Phone cost?
Do I have to subscribe to other services from Time Warner Cable to get Home Phone service?
Is Home Phone a VoIP service?
Does Home Phone offer a distinctive ring like my current provider?
Can I connect all the phones in my home to the service?
Can I use my high speed modem to access the Internet and talk on the phone at the same time?
What will happen to my DSL service when I switch to Home Phone?
Will I hear a difference in quality using Home Phone?
Can I receive collect calls with Home Phone?
Can I order more than one phone line with Home Phone?
What is the difference between Digital Home Phone, Digital Phone, and Home Phone?
Business Class Service
Do you have a Home Phone Business Service?
Home Phone Service
Does Home Phone replace my current home phone service?
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Second Line Service
What is Second Line service?
Will I get all the same calling features with Second Line as I do with Home Phone?
How much does it cost to add Second Line service?
How is Second Line installed?
Can I get Second Line service and keep my regular phone line?
Can I transfer my current non-Time Warner Cable Second Line over to Time Warner Cable?
Is Voicemail available with Second Line?
Can I turn off Caller ID on TV alerts for just one line?
How will the Second Line interact with Caller ID on TV?
Can the Second Line directory listing be different from the primary line?
What if both phones ring at the same time, which call will display on Caller ID on TV?
What will show in the "Received Calls" history screen on my TV?
Can I get Home Phone Local on my Second Line?
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Voicemail
Does Home Phone offer Voicemail?
How do I set up my Voicemail?
How do I set up my Voicemail?
How do I retrieve my Voicemail?
What is my Voicemail access number?
Am I able to get more than one Voice Mailbox like I have with my current provider?
Are there storage limits to Voicemail?
How long of a Voicemail message can my callers leave?
How long of a Voicemail greeting may I record?
How many call-waiting "beeps" will I hear before the call will go to Voicemail?
How many rings before my calls go to Voicemail?
Can I listen to my Voicemail messages via the web?
If I get my Voicemail greeting, can I interrupt it and login to listen to my messages?
How do I know if I have new Voicemail messages?
How do I know when I'm close to a full Voice Mailbox?
I have Caller ID Blocking and Anonymous Caller Reject (ACR), how do I retrieve my Voicemail messages?
How long are my Voicemail messages kept before being deleted?
Can callers mark Voicemail messages they leave as urgent?
How many Voicemail messages can I have?
I entered my PIN incorrectly three times and now I’m locked out of my Voicemail, how do I get it restored?
Do I have to use a PIN for Voicemail (PIN SKIP)?
If I use PIN SKIP will my Voicemail still be secure?
What is the default PIN for logging into Voicemail?
What should I select as my Voicemail PIN?
What Voicemail greetings can I customize?
What will happen when my Voicemail box is full?
How can I listen to my Voicemail messages?
When I’m at home can I dial *98 to access my Voicemail instead of dialing my home phone number?
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VoiceZone
What is VoiceZone™ on PC?
How does VoiceZone™ on PC help me get more out of my Time Warner Cable Home Phone service?
Are there features or settings that are only available online?
What are the minimum system requirements to use VoiceZone™?
What are the features and benefits of VoiceZone™?
How do I access VoiceZone™?
I don’t currently subscribe to Voicemail. Will I be able to use VoiceZone™ on PC?
Visual Voicemail
How do I play a message using VoiceZone™ on PC?
How do I delete a message using VoiceZone™ on PC?
How do I email a Voicemail message using VoiceZone™ on PC?
With VoiceZone ™ on PC, can I get an alert via email when a new voicemail message arrives?
How do I mark a Voicemail message as new using VoiceZone™ on PC?
Can I save old or important messages using VoiceZone™ on PC?
How do I download a Voicemail message using VoiceZone™ on PC?
3-Way Calling
Can I enable or disable 3-Way Calling online using VoiceZone™ on PC?
Call Forwarding
How do I set up or modify my Call Forwarding settings online using VoiceZone™ on PC?
What Call Forwarding options are available online using VoiceZone™ on PC?
Can more than one Call Forwarding feature be active at the same time?
Why aren’t my calls going to Voicemail?
Call Privacy
What Call Privacy options are available online using VoiceZone™ on PC?
How do I set my Call Privacy options?
Call Waiting
How do I modify my Call Waiting settings online using VoiceZone™ on PC?
Caller ID on PC
What is Caller ID on PC?
How do I enable Caller ID on PC?
How do I disable Caller ID on PC?
How do I change the AIM® screen name on my Caller ID on PC?
Can I use Caller ID on PC with an instant messaging service other than AOL Instant Messenger® (AIM®)?
Distinctive Ring
What is Distinctive Ring?
What does the Distinctive Ring/Call Waiting Tone sound like?
Can I select different Distinctive Ring tones for different numbers?
How do I set up Distinctive Ring?
How do I add a number to my Distinctive Ring List?
How do I remove a number from my Distinctive Ring List?
Selective Call Blocking
What is Selective Call Blocking?
How do I set up Selective Call Blocking online using VoiceZone™ on PC?
How do I add a number to my Blocked Caller List?
How do I remove a number from my Blocked Caller List?
Does a blocked call go to Voicemail?
Does a blocked call appear on Caller ID?
Does a blocked call get forwarded?
Speed Dial
How do I set up Speed Dial online using VoiceZone™?
Voicemail Settings
What Voicemail Settings can I modify online using VoiceZone™?
How do I change my Voicemail PIN online using VoiceZone™?
How do I enable PIN Skip online using VoiceZone™?
How do I set up Voicemail Notification?
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Troubleshooting and Service Problems
If my modem isn't working, can I exchange it at my local cable office?
Who should I call if I have a problem with my Home Phone?
What if I don't have a dial tone?
What if my Home Phone is not working correctly?
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