1.

What does Digital Home Phone Service offer?

(1) The power to call anyone, anytime, anywhere in the United States and Canada as often as you like for one monthly price as low as $39.95. International calling is available at competitive rates.

(2) 3-Way Calling, Call Waiting, Caller ID, Call Waiting ID and Call Forwarding at no extra cost.

(3) The convenience of one simple bill for Local and Long Distance.

(4) Voice Mail for just $3.95 per month.

2.

Will I save money?

To find out, simply add together your current bills for Local and Long Distance. If the total is more than $44.95 per month, Digital Home Phone Service will probably save you money. Plus, if you subscribe to High-Speed Internet and Video services from Time Warner Cable, you’ll receive a discount of $5.00 per month and pay just $39.95 per month for Digital Home Phone Service within the United States.

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3.

Do I need to subscribe to other Time Warner Cable services to get Digital Home Phone Service?

No, but if you subscribe to Time Warner Cable High-Speed Internet or Video, you pay just $44.95 per month for Digital Home Phone Service. If you subscribe to both services, you receive a monthly discount of $5.00 and pay just $39.95 per month for Digital Home Phone Service.

4.

Is there a fee to switch to Digital Home Phone Service?

A one time fee of $20 will be assessed to change your phone number from your current provider to Time Warner Cable.

5.

Can I keep my phone number?

Yes, in nearly every case. We do need to verify availability for each phone number and there is a one time fee of $20 to change your phone number from your current provider to Time Warner Cable.

6.

Can I get more than one phone line with Digital Home Phone Service?

2^nd line service is not available yet, but it will be soon after Digital Home Phone launches in North Texas.

7.

Can all my home phones connect to Digital Home Phone Service?

Yes.

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8.

Does Digital Home Phone Service replace my home phone service?

Yes. If you keep your phone number, we will inform your old provider that Time Warner Cable is providing service. If you receive a new phone number, you will need to contact your old provider to disconnect service after your Digital Home Phone Service installation is complete.

9.

Can I use Digital Home Phone Service for my business?

No. Digital Home Phone Service is a residential service only.

10.

Can I talk on the phone and use my High-Speed modem to access the Internet at the same time?

Yes. Your Digital Home Phone Service modem enables you to do both because the two services are independent.

11.

What about my DSL service?

If your DSL and phone service use the same phone line, you will need to replace your DSL service before we install Digital Home Phone Service. Time Warner Cable recommends High-Speed Internet service from one of our partners: Road Runner, Earthlink, and Stic.net.

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12.

What if my service is changed without my permission?

This is called "slamming," and it’s illegal. If your Local, In-State or Long Distance is switched without your permission, contact the Texas PUC 800-870-1006, or call the FCC at 1-888-CALL-FCC or go to http://www.fcc.gov/.

13.

What if I have a problem?

For a problem with your bill or service, call Time Warner Cable at 972-PICK-TWC (972-742-5892). If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try to resolve your problem. To contact Texas PUC, call 800.870.1006 or go to citypublicservice.com. To contact the FCC, call 1-888-CALL FCC (1-888-225-5322) or go to www.fcc.gov.

14.

Can I call 911 using Digital Phone service?

Yes, absolutely. Safety is an important consideration and Digital Phone service provides enhanced 911 (E-911) service which transmits your address and phone number to emergency services should you need to dial 911. Please note that Digital Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Digital Phone service, including the ability to access 911 services, will not be available until the power is restored.

1.

Can I choose my Long Distance Carrier?

By subscribing to Digital Home Phone Service, you choose Time Warner Cable to be your Long Distance Carrier and you receive unlimited Long Distance in Texas and across the United States for as low as $39.95 per month.

2.

How do I make Long Distance calls?

Just dial as usual. With Digital Home Phone Service, for as little as $39.95 per month, you can call anyone, anytime, anywhere in Texas and across the United States International calls are extra but are billed at rates competitive with other major providers.

3.

How do I make International calls?

Just dial as usual - that is, 011 + country code + city code+ telephone number. Calls to international locations are extra but are billed at rates competitive with other major providers. Click here for International Calling Rates.  #In order to connect to a mobile phone in Mexico, you must now dial a “1” after the country code and before the 10-digit number you are dialing (example: 52 + 1 + 10-digit local number).

4.

Can I use my calling card for long distance calls?

Yes, but you’ll probably only need it when traveling, since Digital Home Phone Service gives you unlimited long distance calling in Texas or across the United States for one monthly price as low as $39.95. Time Warner Cable does not currently offer a Digital Home Phone Service calling card.

5.

Will my long distance calls sound different?

No. While some customers tell us they have clearer connections with Digital Home Phone Service, you shouldn’t experience any change in the quality of your Local or Long Distance calls.

1.

How soon can my Digital Home Phone Service service be installed?

We are usually able to schedule installation in 7-10 business days.

2.

Do I need to be home?

Yes. In order for Time Warner Cable to install and test your service, you need to be present.

3.

What if I can’t be home?

Call Time Warner Cable at 972-PICK-TWC (972-742-5892) to designate a friend or family member age 18 or older who will act on your behalf, approve the installation, and sign the subscriber agreement and other important documents. If you can’t find a replacement, it’s important to call 972-PICK-TWC (972-742-5892) at least two business days before your appointment, or you might temporarily lose telephone service.

4.

I wasn’t home, and now my phone is out of service. What should I do?

Contact Time Warner Cable immediately. Call 972-PICK-TWC (972-742-5892)from a cell phone or friend’s phone, or contact us here and report that your phone is out of service and you need to reschedule your installation.

5.

How long does installation take?

A typical installation takes 60-90 minutes.

6.

Where does the Digital Home Phone Service modem go?

If you now have High-Speed Internet, we will exchange your cable modem for a new Digital Home Phone Service modem that you can also use for High-Speed Internet. Your new modem will require a phone outlet within 6 feet of your Digital Home Phone Service modem.

7.

How soon will my service be activated?

When installation is done, Digital Home Phone Service is active. Your installer will provide your Welcome Kit; look it over to be sure you understand all aspects of your service.

1.

Does Time Warner provide technical support for my Digital Home Phone Service service?

Yes. To contact us 24/7, call 972-PICK-TWC (972-742-5892) or contact us here.

2.

Who maintains my Digital Home Phone Service modem?

Time Warner Cable. During installation, we'll upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Digital Home Phone Service.

3.

Do I have to buy any extra equipment?

No.

4.

Do I need a special phone?

No. All standard touch-tone phones - wall-mounted, portable and cordless - work with Digital Home Phone Service.

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5.

Is Digital Home Phone Service compatible with Home Security Systems?

Yes, Digital Home Phone Service is compatible with Home Security. When a Time Warner Cable installer sets up the phone system to interact with the alarm mechanism, you must call your home security company to test and certify the Digital Home Phone Service connection.  Digital Home Phone is compliant with all ADT home security systems.

6.

Is Digital Phone compatible with Fax Machines and Dial Up?

Digital Home Phone Service service works with Fax Machines.  Dial Up Internet can work with Digital Home Phone Service but not on a consistent basis. It is recommended you retain a second analog line from your current or previous phone company for the purpose of dial up. Time Warner Cable plans to introduce enhancements to Digital Home Phone Service in the near future to provide full compatibility with dial up internet.

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7.

Is Digital Home Phone Service compatible with Answering Machines and Caller ID display?

Yes, Digital Home Phone Service is compatible with most Answering Machines and Caller ID display.

8.

Will Digital Home Phone Service work with my home network?

Yes.

9.

Will my Caller ID phone with LCR (Low Cost Routing) work with Digital Home Phone Service?

You won't need LCR - a feature on some Sharp, Casio and Panasonic phones - because Digital Home Phone Service gives you unlimited long distance calling in Texas, and across the United States for one monthly price as low as $39.95. In fact, the LCR feature may prevent you from making Digital Home Phone Service unlimited long distance calls. Check your telephone user manual to turn off the LCR feature.

1.

Does the Time Warner Cable 30-day money-back guarantee apply to Digital Home Phone Service?

Yes, just as with all Time Warner Cable products. You will still need to pay for any extra services you use, such as International calls, Operator Assistance and Directory Assistance.

2.

How is Digital Home Phone Service billed?

Your regular monthly charge for unlimited Local and Long Distance service is included on your Time Warner Cable bill. Charges for International calls, Directory Assistance and Operator Services are line items on the same bill. Call details are available online through “My Account.”

3.

Are there any extra charges?

Yes, but you will only be charged extra at competitive rates for calls to international locations, Directory Assistance and some Operator Services. Call details are available online through “My Account.”

4.

What taxes will I be charged?

All Digital Home Phone Service customers will pay state and federal taxes that are similar to what you paid your previous local and long distance providers. Your taxes will be approximately $6.25 per month. Of course, if you make calls to international locations, or use Operator Services or Directory Assistance, your taxes will increase based on usage.

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5.

What fees will I be charged?

Digital Home Phone Service customers will pay approximately $5.50 per month in fees. We understand that fees can be frustrating and have made an effort to minimize the fees charged by Digital Home Phone Service. Many phone companies charge regulatory, state and federal fees in excess of $5.50 per month, so that's additional money you'll be saving by making the switch to Digital Home Phone Service service.

6.

Why did my former phone company send me another bill?

You may have switched service in the middle of your former billing cycle, in which case you'll receive a bill for your last few days of service.

7.

What if I have a problem?

For a problem with your bill or service, contact us here. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try to resolve your problem. To contact Texas PUC, call 800.870.1006 or go to citypublicservice.com. To contact the FCC, call 1-888-CALL FCC (1-888-225-5322) or go to www.fcc.gov.