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Troubleshooting Guides

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Motorola SBG1000 Wireless Cable Modem Gateway

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Front Panel

Motorola SBG1000 - Front Panel


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Front Panel Troubleshooting Diagram

Please note: This modem Includes a built in Router, Firewall, print server and VPN service.
Syracuse High Speed Internet only supports the Cable Modem feature of this product.

Motorola SBG1000 Wireless Cable Modem Gateway - Front Panel
Item Light Flashing On
1
RX (Receive)
Scanning for a receive (downstream) channel connection The downstream channel is connected
2
TX (Transmit)
Scanning for a send (upstream) channel The upstream channel is connected
3
LNK (Link)
Scanning for a network connection The startup process is complete and the SBG1000 in online
4
Transmitting or receiving data There is no solid on state
5
Data transfer to printer Printer is connected
6
Wireless activity Wireless feature is functioning normally
7
USB activity There is a proper USB connection
8
Activity
Ethernet activity on the port  
9
10 100
No flashing mode

Indicates the LAN connection speed:

  • Amber for a 10Base-T connection
  • Green for a 100Base-T connection
10
Half Full
No flashing mode

Indicates the LAN port duplex mode:

  • Amber for half duplex
  • Green for full duplex
11
Link 1 to 5
No flashing mode There is a proper Ethernet connection to the port
12
Data transfer over phone line using HPNA There is no solid on state
13
No flashing mode The SBG1000 power supply is working properly

 

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Rear Panel

Motorola SBG1000 - Rear Panel


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Rear Panel Troubleshooting Diagram

Motorola SBG1000 Wireless Cable Modem Gateway - Rear Panel
1 The printer port provides a connection for one printer.
2 The Motorola SBG1000 Wireless Cable Modem Gateway includes two antennas. The optional Motorola External Diversity Antenna provides higher gain to increase wireless LAN performance and coverage.
3 Use the HPNA ports to connect an HPNA LAN:§ Connect the bottom HPNA port to the telephone jack using the supplied telephone wire terminated with RJ-11 connectors.§ You can connect a telephone to the top HPNA port.
4 Use Ethernet ports 1 to 5 to connect an Ethernet LAN cable with RJ-45 connectors. You can connect Ethernet equipped computers, hubs, bridges or switches.
5 Use the USB port for connecting a PC to the USB port.
6 If you experience a problem, you can push this recessed button to restart the SBG1000. To rest all values to their defaults, hold down the button for more than five seconds. Resetting may take 5 to 30 minutes because the SBG1000 must find and lock on the appropriate communications channels.

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