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Frequently Asked Questions

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FAQs for Policies

What is the On-Time Guarantee?

What is your disconnection policy?

What is your Money Back Guarantee?

Am I on a contract with my Time Warner Cable services?

What if a Time Warner Cable technician accidentally breaks or damages my equipment?

Does Time Warner Cable have seasonal/vacation hold?

What do I do if my home is burglarized and my Time Warner Cable equipment is stolen?

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Can I view my bill online?

What is PayXpress?

How can I pay my bill? What are my bill payment options?

How do I sign up for and begin using Time Warner Cable's PayXpress service?

Can I pay my bill automatically with my bank account or credit card?

What is your disconnection policy?

What are your installation fees?

I am moving and would like to transfer my Time Warner Cable service to my new address.

How much does PayXpress cost?

Is there a charge to transfer my service?

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