The troubleshooting and repair information is organized in the following sections:

Tips for the Do-It-Yourselfer
Provides lots of tips and information about immediately correcting cable problems you may be experiencing, including picture problems, sound problems and digital music problems.

Policies
Details about repair, maintenance and related issues.

Frequently Asked Questions
A selection of the most common questions and answers dealing with troubleshooting and repair.

On Time Service Guarantee
If we're not on time for your scheduled service appointment, we will credit your account $20.00 upon request on your next monthly billing statement.

If you need assistance with your cable equipment, or to report an outage, please call our repair line staffed 24 hours a day, seven days a week. You may also submit your question online with our Customer Service Form.