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New Orders & Customer Service
To order new services, or to transfer services, please call:
Main Office: (800) 222-5355
Billing hours: M-Fri: 6 AM - 9 PM
Sat: 6 AM- 8 PM
Sales hours: M-F: 7 AM - 8 PM
Sat: 7 AM - 6 PM
Repair hours: 24/7
Or, contact us by email.
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Payment Options
Online:
Sign up for free online payment management with our PayXpress service to
arrange one-time or automatic monthly payments.
By Phone:
(800) 222-5355
In-Person:
See TWC Local Offices for in-person payment information.
By Mail:
Time Warner Cable
P.O. Box 650047
Dallas, TX 75265-0047
Late Payment Mail:
Time Warner Cable
7010 Airport Road
El Paso, TX 79906
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TWC Local Offices
You can pay your bill in person or call us with any questions at our support centers:
Time Warner Cable
7010 Airport Road
El Paso, TX 79906
Office (800) 222-5355
Fax (915) 772-4605
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed
Location Map
Time Warner Cable - West side
129 Pitts Street
El Paso, Texas 79912
Office (888) 955-2220
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed
Location Map
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Road Runner Support
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Using This Website
For technical help using this web site, or to report broken links, please use our support form.
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