Executive Vice President and Chief Care and Technical Operations Officer, Residential Services
John Keib assumed the new role of Executive Vice President and Chief Care and Technical Operations Officer, Residential Services in January 2013. In this capacity, Mr. Keib leads the service delivery and customer care operations for the company’s $18 billion residential business. Prior, Mr. Keib served as President of Residential Services for the West Region of Time Warner Cable, from 2010.
Throughout his career, Mr. Keib has been instrumental in the launch and growth of new products and services, including high-speed internet, video, digital phone, business class and local programming. He got his start in the industry with DirectTV in New York City. Subsequently, he joined Time Warner Cable in 1998 as Director of Marketing in Central New York for the high-speed Road Runner service. Continuing to focus on strategic marketing efforts provided career advancement and, in 2006, he was promoted to Regional Vice President of Marketing and Sales, overseeing projects for all of upstate New York Time Warner Cable divisions, including the introduction of Digital Phone.
Following that, Mr. Keib was tapped for key leadership assignments, first as RVP of Marketing and Sales for the Southern California Region in 2007, and then as RVP of Marketing and Sales in the New York City Region in 2008. In 2009, Mr. Keib returned to upstate New York as President of Residential Services for the Northeast/National Region. While in upstate New York, Mr. Keib served on the board of directors for the ARC Foundation, the Greater Syracuse Chamber of Commerce, the Metropolitan Development Association and Ronald McDonald House of Central New York.
Mr. Keib received his B.S. from Cornell University and his M.S. from the S.I. Newhouse School of Public Communications at Syracuse University.
Time Warner Cable is among the largest providers of video, high-speed data and voice services in the U.S., connecting more than 15 million customers to entertainment, information and each other.