NEW YORK, NY – Time Warner Cable today announced that Deborah Picciolo has been elevated to the new position of Senior Vice President of Technical Operations, Residential, effective immediately. She will report to John Keib, Executive Vice President, Chief Care and Technical Operations Officer, and is based in the company’s Los Angeles offices.
“Debi is among our most seasoned executives to run a tech ops organization,” Mr. Keib said. “During her tenure leading our Pacific West area operations, she oversaw cross-functional teams to introduce popular new products such as IntelligentHome, SignatureHome, TWC WiFi and new multicultural services, as well as streamlined and standardized our local field operations to provide a better, more consistent customer experience. I’m thrilled to see Debi take on this new role in which her leadership can benefit our customers nationwide.”
In this new role, Ms. Picciolo will be responsible for leading the company’s RVPs of Operations in creating a best-in-class field operations organization and implementing best practices across the entire Technical Operations organization. She and her team will work to create a single, replicable process for standardizing the installation and service experience across the enterprise and will also work closely with TWC’s engineering team to ensure a world class end-to-end experience for customers in all markets.
Ms. Picciolo began her cable industry career at the former Continental Cablevision in 1987, serving in various VP/GM capacities consolidating various systems across the Southern California markets. She has since held executive operations positions at AT&T Broadband and Comcast. She joined TWC in August 2006 as President, West Region Operations and most recently served as RVP of Technical Operations.
Ms. Picciolo attended the University of California Los Angeles and CTAM-U at Northwestern. Among her many honors, she received the CableFax Top Operators award for 2010 Regional Executive of the Year and the Women in Cable Television’s Lifetime Achievement Award. She currently serves as Chairman of the Board for the California Cable Television Association and Chairman of the Executive Committee, CCTA, promoting the industry advocacy efforts in the State of California.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high‐speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com, www.navisite.com, and www.twcmedia.com.