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Time Warner Cable Begins Major Internet Speed Increases in Austin and Surrounding Communities

Faster speeds available to almost 40% of area customers starting June 3

Release Date: 05/21/2014

More than 100,000 Time Warner Cable (TWC) customers in the greater Austin area will have access to Internet speeds up to 300 Megabits per second (Mbps) beginning June 3. Announced in February, all six of the Internet plans offered by TWC will receive an increase in speeds at no additional cost, with speeds up to 6x faster than before. The roll out will continue over the next few months and by the end of this fall, all TWC Internet customers in the greater Austin area will have access to the new speeds. Time Warner Cable will be the only provider to offer ultrafast Internet speeds to all of its residential customers in the market.

As an example, TWC customers who subscribe to the Standard Internet plan, formerly up to 15 Mbps, will now receive up to 50 Mbps, and customers who subscribe to the Ultimate plan, formerly up to 100 Mbps, will receive up to 300 Mbps, at no extra charge. The faster speeds are the result of a nearly $60 million investment by TWC in its Austin area network.

“These significant speed increases will allow all our Internet customers in the greater Austin area to enjoy TWC Internet better,” said Kathy Brabson, area vice president of operations for Time Warner Cable in Central Texas.  “Time Warner Cable offers a variety of Internet speed plans and prices to meet the varying needs of our customers. So whether they are simply surfing the Web, streaming video or downloading music and photos, these faster Internet speeds will enhance their experience with Time Warner Cable.”

Some customers will need a DOCSIS 3.0 modem to enjoy the full benefits of the speed increases, and they will be contacted by Time Warner Cable about their choices for receiving a new device. Customers who lease their modem from TWC and need a more advanced modem to receive the faster speeds can swap their modem for no additional charge. Communication to the first group of customers about the new speeds and details about equipment is being delivered to homes this week.  Customers can also visit www.twc.com/speedincrease for more information about how to receive a new modem.

The Internet speed upgrade in June will be available to almost 40% of Time Warner Cable Internet customers in the greater Austin area, including customers in these Austin neighborhoods: Downtown Austin, West Campus, Hyde Park, Clarksville, Old Enfield, North Loop, Terrytown, Highland Park West, Central East Austin, Windsor Hills, Copperfield, Springdale Heights, Harris Branch, Edinburgh Gardens, Rollingwood, West Lake Hills, Lost Creek, Barton Creek, Jollyville, Anderson Mill, Brushy Creek, Bull Creek Park, Steiner Ranch, River Place, Canyon Creek, and the Reserve at Twin Peaks, as well as these communities: Manor, Cedar Park, Jonestown, Bee Cave, Kyle, Mountain City, and Uhland. The roll out will continue through the summer, and when completed this fall, the following areas will also have access to these new speeds: Round Rock, Leander, San Marcos, Elgin, Marble Falls, Lockhart, Bastrop, Fredericksburg, Taylor, Smithville, Wimberley, Liberty Hill, Lago Vista, Buda, Kyle, Elroy, and Lakeway.

More WiFi hotspots added to Austin area

Time Warner Cable also continues to build out its TWC WiFi® network in the greater Austin area and add more access points for customers. All Business Service customers and all Time Warner Cable Internet customers with Standard Internet or above have access to Time Warner Cable’s network of more than 2,000 TWC WiFi® hotspots in Austin and more than 250,000 TWC WiFi and Cable WiFi® hotspots in cities across the U.S. The hotspots can be located by using the free TWC WiFi Finder app. Time Warner Cable will continue to add hotspots in Austin and surrounding communities through 2014.

Faster Speeds for TWC Business Service Customers

Time Warner Cable Business Services has also introduced speed tiers of 100 x 10, 200 x 20 and 300 x 20 as new options in its portfolio.  These new options will be available on the same schedule as the residential speed increases and will complement the existing tiers of Internet services available for businesses. TWC Business Services also offers a symmetrical fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second for business customers.

 

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.

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