Skip to Content


Below you will find links to the resources you need to start using and taking full advantage of your new services.

For a quick introduction to Time Warner Cable Business Class, please view our Welcome Video.

  • Intro to My Account

    Register to manage your services through the My Account customer portal. Once registered, you can view and pay your bill, check device status, view and update scheduled appointments, and submit and track billing issues. Plus, access Voice Manager and other product portals to manage features of your services.


    Register for My Account

    You will need the Account Number and Customer Code from your invoice.

  • Getting Started

    Get started using your new services with the help of the online Welcome Kit. This kit contains Quick Start and User Guides to download or print. Plus, save our Support URL to your favorites and our Customer Care toll-free number to your contacts.

    Are you a new Business Class Phone customer?  Read the Fraud Prevention Tip Sheet for ways to avoid telecommunications fraud.

    Welcome Kit

  • About My Bill

    Get to know more about your bill with our tutorial videos, How to Read Your Invoice guide, and glossary of taxes and fees. Plus, set up online billing through the My Account customer portal.

  • Explore Other Services

    See what else we can do for your business. Time Warner Cable Business Class services and technology solutions are designed to help your company succeed.

    Learn More
  • Refer a Business

    Refer a business to Time Warner Cable Business Class and be rewarded once they become a customer.

    Customer Referrals

    Know a business owner or decision maker who is interested in the benefits of Time Warner Cable Business Class?