- Troy, OH
- DEDICATED INTERNET ACCESS
- CASE STUDY
As Business Heats Up, Welding Company Easily Broadens its Bandwidth with TWCBC
Welding is a centuries-old craft, but it is not without its modern-day advancements. Beginning with the two World Wars and continuing through the industrial boom of the last century, welding techniques and processes have evolved – from the forge welding conducted by blacksmiths to the automatic and even robotic methods popular today.
Hobart Brothers (www.hobartbrothers.com), a Troy, Ohio-based company that is a leading manufacturer of welding filler metals, has been at the forefront of the welding evolution for nearly a century. Today, as a wholly-owned subsidiary of Illinois Tool Works Inc., Hobart Brothers offers a wide range of products that facilitate the joining of disparate metals into one.
As the company has grown, so have its communications needs, prompting Hobart Brothers to upgrade its network infrastructure to a fiber-based Metro Ethernet Local Area Network (ELAN) with up to 100 Mbps service. Longtime provider Time Warner Cable Business Class (TWCBC) installed the bandwidth-rich technology upgrade to coincide with the opening of a new facility on the company’s vast campus.
According to Kevin Harris, manager of Information Technology for Hobart Brothers, the ELAN service “Gives us the ability, for the first time, to converge voice and data over one connection. Now we have the flexibility to provide more (data and) voice features than ever before.” The company’s IP-based phone system also runs over the network, thus helping to bring additional flexibility and efficiencies to the company’s communications infrastructure.
Nearly 400 employees use the Hobart Brothers network, which also features a faster Dedicated Internet Access (DIA) connection, with speed recently doubled to up to 20 Mbps.
Hobart Brothers has been a TWCBC customer since 2005, starting with an up to 5 Mbps broadband connection. Before choosing TWCBC, Harris extensively researched other providers in western Ohio.
TWCBC was the obvious choice,” he said. “Their competitors didn’t offer the fiber-rich network we were looking for.
Time Warner Cable’s high-speed, fiber-rich, wholly-owned network uses a unique cable plant infrastructure and regional ring topology independent of other telecom companies, giving customers a secure, reliable and redundant network. The ELAN service, which gives Hobart a secure point-to-point connection, is an excellent choice for multisite enterprises needing any-to-any communication between several locations.
ELAN offers scalable bandwidth options and is a cost-effective alternative to legacy technologies because it helps enables users to lower their cost of ownership by reducing capital outlays on hardware.
Also, ELAN is built on standardized, MEF-compliant Ethernet, making it easy to manage. TWCBC was one of the first service providers to earn MEF 14 Certification compliance from the Metro Ethernet Forum (MEF), furthering its credibility and reputation for deploying and managing Ethernet services.
The additional DIA service gives Hobart Brothers a continuously protected link between its local area network (LAN) and the Internet. It works seamlessly with the same Ethernet protocol used for LAN connectivity, meaning Hobart Brothers can leverage its existing technical expertise without further burdening IT staff.
Importantly, noted Harris, the DIA bandwidth upgrade was a simple process, initiated by a quick call to his TWCBC account team. “Since we were already on the fiber-based network, the upgrade was easy. And I know we can go even higher, when we need to, very quickly.”
The upgrades and changes have made an immediate impact on Hobart Brothers, especially since so much of its interaction with its own customers is done electronically.
We have seen a huge increase in network reliability, and that’s made us quite happy,” explained Harris. “Time Warner Cable has been a really great partner with us.
For more information about Time Warner Cable Business Class solutions, call 1-866-TWC-4BIZ.