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TWC WiFi Hotspot FAQs | Time Warner Cable Business Class

Frequently Asked Questions (FAQs)

What are TWC WiFi® Hotspots?

TWC WiFi Hotspots provide public wireless Internet access.  They can be found nationwide in both indoor and outdoor locations. Access is free for qualified TWC Internet customers. Free Trial and Access Pass options are also available for those who do not qualifiy.

TWC Business Class High Speed Internet customers can become a TWC WiFi Hotspot at no charge to them if they meet business location and type criteria.  By becoming a TWC WiFi Hotspot, businesses can provide free WiFi to their customers without impacting their own businesses internet bandwidth or security.

 

Who can access TWC WiFi® Hotspots?

Qualified Time Warner Cable customers get free access to TWC WiFi and partner hotspots nationwide. To qualify for free access, Business Class Customers must be current Internet customers and Residential customers must have Standard Internet or higher. Free Trial and Access Pass options are avaiable for those who do not qualify.

 

Where are TWC WiFi® Hotspots?

TWC WiFi Hotspots are available in major cities across the country including Los Angeles, Kansas City, Charlotte, New York, Hawaii, and Austin.  TWC WiFi Hotspots can be found outdoors, such as in parks or shopping areas or indoors at specific business locations.

TWC and partner WiFi hotspot locations can be found on the TWC WiFi Coverage Map or through the free WiFi Finder app available on Google Play and the App Store.

 

What businesses qualify to host a TWC WiFi® Hotspot?

Time Warner Cable Business Class High Speed Internet customers in TWC WiFi serviceable areas that operate in areas with regular customer and foot traffic are good candidates for hosting a TWC WiFi Hotspot at no additional charge.  TWC WiFi is currently launched in Charlotte, Kansas City, Los Angeles, Hawaii, Austin, and New York Metro.  Restaurants, doctors’ offices and car repair shops are just some examples of typical TWC WiFi host businesses.

 

Why would I put a TWC WiFi® Hotspot in my business location?

Having a TWC WiFi Hotspot at your business location provides many benefits to Business Class Customers with High Speed Internet including:

  • Exposure to millions of potential customers.  Your business name, contact information and website address will be featured on the WiFi Coverage Map and free WiFi Finder app available on Google Play and the App Store.
  • Equipment, installation, marketing, and support are provided free of charge for businesses that host a TWC WiFi Hotspot.
  • Customization options that allow you to place your business logo a marketing message and more on the WiFi Sign In portal.
  • Free access to hundreds of thousands of TWC and partner WiFi hotspots nationwide.

 

Who do I contact with questions about TWC WiFi®?

For service and support for a TWC WiFi Hotspot in your business, call our dedicated business support hotline at 1-855-344-4693.

For questions about personal use of TWC WiFi, contact general TWC WiFi customer support at 1-888-851-9350.

 

What is CableWiFi®?

CableWiFi® is a network name that qualified TWC customers can access in order to connect to free WiFi when they are traveling outside of the Time Warner Cable serviceable area..

The CableWiFi network is a result of collaboration among TWC and other U.S. Internet service providers (ISPs) that enables customers of the partner ISPs to access each other’s WiFi.

Qualified Time Warner Cable Internet customers can connect to this network for free using the same credentials they use to access TWC WiFi.

Because this is a reciprocal agreement, Business Class customers who have a TWC WiFi Hotspot may notice that there are additional network names being broadcast on their TWC WiFi Access Point (hotspot).  This would include CableWiFi and may include other ISP partner network names like XFinity, Bright House Networks, Cablevision and others.  This is normal and causes no interference with patrons being able to use and access the TWC WiFi Hotspot in your place of business.

 

I have a TWC WiFi® Management Portal question.

The TWC WiFi Hotspots for Business Management Tool can be accessed at www.admin.twcwifi.com.  You will need your username and password in order to log-in.

Once you have logged in you will be able to customize the TWC WiFI sign-in portal that your customers see when they access TWC WiFi from your business location.  Specifically, you can modify this portal by adding your business logo, crafting a customer message, and selecting the amount of free WiFi access you wish to grant your customers.

If you need assistance, consult the Management Portal Guide found in the guide tab in TWC WiFi Support or contact TWC WiFi customer support at 1-888-851-9350.

 

How do I customize my customer's TWC WiFi® Hotspot experience?

The TWC WiFi Hotspots Portal Management Tool can be accessed at www.admin.twcwifi.com. You will need the username and password issued at the time of your hotspot install in order to sign in.Once you have logged in you will be able to customize the TWC WiFI sign in portal that your customers see when they access TWC WiFi from your business location. Actions you can in this interface include uploading a business logo, crafting a customer message, and selecting the website you would like patrons to go to once they sign in.

For assistance, consult the Management Portal Guide found in the guide tab at business.twc.com/HelpSite/twcwifi or call 1-855-344-4693.

 

How do I access TWC WiFi®Hotspot?

Any existing Business Class Internet customer can access TWC and partner WiFi hotspots using the Business Class credentials they use to access other TWC Account information.  This includes your My Account username and password or your TWC-issued email and password. To access TWCWiFi, follow these easy steps:

  1. Be sure your mobile device has WiFi capabilities and is that WiFi feature is turned on
  2. Select the TWCWiFi network name from network options
  3. Sign In with credentials
  4. Accept Terms of Service and connect to TWC WiFi

For support on Business Class credentials, go to twcbc.com/myaccount.

 

How do I reorder marketing materials?

If you find you need to reorder TWC WiFi marketing materials such as instruction cards, contact your Sales Representative.

 

How is this different than WiFi for my employees?

A TWC WiFi Hotspot network provides a public WiFi option for your patrons while they are at your place of business.  To provision this service, TWC provides a wireless router with internet that is separate from the internet and wireless router used to support your professional business needs so patron use of TWC WiFi will not interfere or degrade your existing business internet.  As a Time Warner Cable Business Class High Speed Internet Customer, you may have WiFi LAN installed at your business.  WiFi LAN is intended for employee use and offers security features designed for business use wich distinguishes it from public facing TWC WiFi.

 

How do I get a TWC WiFi Hotspot installed at my business?

For questions about installation or service of the TWC WiFi Hotspot, contact your local TWC Business Class Representative or go online to fill out an inquiry form business.twc.com/twcwifi.

 

What is TWCWiFi-Passpoint?

TWCWiFi-Passpoint is a free WiFi network option available to Business Class Internet customers who want maximum security when they connect to the Internet on-the-go.

 

What type of security does TWC WiFi-Passpoint network provide?

The TWC WiFi-Passpoint network uses the latest generation security which is enterprise-grade WPA2™, providing a deeper layer of encryption for maximum security comparable  to cellular networks.

 

Where can I find the TWCWiFi-Passpoint network?

TWC WiFi-Passpoint is currently available on almost all TWC WiFi Hotspot locations where TWC Internet customers live.   Please check the TWC WiFi coverage map for details on available networks at each hotspot location (twc.com/wificoverage) or look for it on the list of available WiFi networks in your device's connection manager when you're in range of a hotspot.

 

How do I access TWCWiFi-Passpoint?

Select the TWC WiFi-Passpoint network name when you are within range and you will be prompted for a username and password. Enter your TWC credentials to connect.

 

What TWC credentials do I need to access TWC WiFi-Passpoint?

For the best experience, use your My Account username and password. If you do not have a My Account username, you can register for one here.

 

Can I connect to TWC WiFi-Passpoint using any WiFi enabled mobile device?

Almost all recent smartphones, tablets and laptops have software embedded with WPA2 security protection which enables you to connect to secure hotspots such as TWCWiFi-Passpoint. If you are not presented with a prompt to sign-in, you may be using an older device that doesn't support WPA2. Please check your manufacturer's device specifications for support.

 

Who can access TWC WiFi-Passpoint?

Access to TWC WiFi-Passpoint is free to Business Class Internet customers and to TWC Residential customers with Standard Internet or higher. The service is not available for free trial or prepaid access customers using the TWC WiFi network.

 

When should I choose TWC WiFi-Passpoint over TWC WiFi?

For customers who want maximum security on-the-go, TWCWiFi-Passpoint provides an encrypted connection comparable to that used by cellular networks.

Regardless of network, users should always seek SSL secure websites (https://....) when conducting data sensitive transactions, just as they would for any Internet use.

 

Is the additional layer of encryption on TWC WiFi-Passpoint also available on Cable WiFi?

No, at this time the additional layer of encryption is not yet available on Cable WiFi.