Executive Vice President and Chief Operating Officer, Residential Services
John Keib serves as Executive Vice President and Chief Operating Officer, Residential Services for Time Warner Cable. In this role, Mr. Keib leads the service delivery, customer care, marketing and sales operations for the company’s residential services business. Previously, Mr. Keib served as Executive Vice President, Residential Operations.
Throughout his career, Mr. Keib has been instrumental in the launch and growth of new products and services, including high-speed Internet, video, digital phone, business class and local programming. He got his start in the industry with Thomson Multimedia and later with DirecTV in New York City. Subsequently, he joined Time Warner Cable’s marketing team in 1998 working on the launch of Road Runner® high-speed Internet service in Central New York.
In 2006, Mr. Keib was promoted to Regional Vice President of Marketing and Sales, overseeing projects for the Northeast. In 2007, he was named RVP of Marketing and Sales for the Southern California Region, and then RVP of Marketing and Sales in the New York City Region in 2008. In 2009, Mr. Keib returned to upstate New York as President of Residential Services for the Northeast/National Region. In 2010, he served as President of Residential Services for the company’s West Region, before returning to New York City as EVP, Chief Care and Technical Operations Officer in 2013.
Mr. Keib received his B.S. from Cornell University and his M.S. from the S.I. Newhouse School of Public Communications at Syracuse University.
Time Warner Cable is among the largest providers of video, high-speed data and voice services in the U.S., connecting 16 million customers to entertainment, information and each other.
Last updated: November 2015