High-Speed Internet Plans and Packages

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Features at a Glance

*Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/twc_sub_agreement.html. Triple Play offers expire 12/18/16 and are available to residential new and existing Single Play customers. Triple Play price will increase $20 per month for months 13-24. After 24 months, regular rates in effect at that time apply. HBO®, Cinemax®, SHOWTIME® and STARZ® premium bundle offer is available to new customers and current Time Warner Cable customers who already have or are adding TV service and a set-top box to their accounts. To qualify, current customers cannot already subscribe to two or more premiums. The rate for this offer is $29.99 per month for 12 months. After 1 year, regular rates in effect at that time will apply. An HBO®, SHOWTIME® and STARZ® premium bundle offer is available to new customers and current Time Warner Cable customers who add TV service or add any PSU to upgrade to a Triple Play. To qualify, current customers cannot already subscribe to any of the premiums included in the bundle. The rate for this offer is $20.00 per month for 12 months. After 1 year, regular rates in effect at that time will apply. Free Installation applies to Easy Connect Kit through 12/18/16. Free Installation does not apply to National West and Former New Wave and Former Insight locations. All services not available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.

To receive all TV services, Preferred TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.  

The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems.

NYC TWC TV® Roku Trial: Offer expires 12/31/16. Single play offers are available to residential existing Standard Internet or above customers in good standing in NYC/NJ serviceable areas. Double play offers are available to new Standard Internet or above and Starter TV or above customers, in NYC/NJ serviceable areas. Additional customer-supplied Roku 3 or other TWC TV supported devices are required for additional TVs. A complete list of TWC TV supported devices may be found at twc.com/twctv. Not available to bulk residential customers. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement available at http://help.twcable.com/twc_sub_agreement.html and must agree to TWC TV® Roku Trial Agreement at https://twcabletrial.com. DVR, Video On Demand for purchase, sports league passes, adult services, Start Over, TV en Espanol, and TV en Espanol Mas are not available. A DOCSIS 3.0 modem and home WiFi are required. Additional charges apply for equipment, broadcast, sports programming, and other surcharges, taxes & fees, and for new Internet customers, installation charge may apply. Lease of a modem or purchase of a compatible modem required for Internet service. Currently compatible modems can be found at twc.com/compatiblemodems. After promotional period, regular monthly rates will apply. TWC TV Roku Trial term subject to change.

TV: HDTV and HD Set-Top Box are required to receive HD service. TWC TV® requires Starter TV or higher, current generation Roku 2, 3, or 4, iPad or iPhone with iOS 8, Kindle Fire HD/HDX, Xbox 360®, Xbox One, Samsung Smart TV (2012 - 2015 models) and/or Android 2.3 smartphones or Android 4.0 tablet and WiFi connection. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability in your area and the video package to which you subscribe. Not all equipment supports all services.

Pay-per-View programming is available to Existing customers only. Programming, pricing and scheduling subject to change. HD Events are not available in all areas. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. Some restrictions apply. ©2016 Zuffa, LLC. All rights reserved. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2016 WWE. All Rights Reserved. Card subject to change. ©2016 HBO Pay-Per-View®, a division of Home Box Office, Inc.® and Top Rank, Inc. All rights reserved. HBO PPV®, HBO® and related channels and service marks are the property of Home Box Office, Inc.®

Internet: Access to WiFi hotspots is available to customers with minimum Standard or Extreme Internet. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.

Phone: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Phone, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.] 

New York residents: 26.3% of the charge for your BCP Unlimited phone service is attributable to interstate or international telecommunications service and is excluded from New York sales tax.

Kentucky residents: For purposes of calculating the amount of Kentucky Utility Gross Receipts Tax (School Tax), 26.3% of the charge for the phone service is attributable to interstate activity and is excluded from KY School Tax.

Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.

Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® are service marks of Home Box Office Inc. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. Showtime Anytime is available through participating TV providers. Showtime Anytime is intended for viewing solely in the United States and its territories and possessions. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.

For Hawaii Customers Only

The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.

* Offers expire 12/18/16 and are available to existing residential customers. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/twc_sub_agreement.html. Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. After promotional period, regular monthly rates will apply. You may cancel anytime by calling 643-2337. Free Installation applies to Easy Connect Kit through 12/18/16. All services may not be available in all areas. The online exclusive $5/mo. credit offer for 6 months is available for these select offers: Triple Play $89.99 or Extreme Internet offers and above. Credit will be applied on your first month’s billing statement. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.

TV: To receive all TV services, Digital TV, remote and lease of a Set-Top box are required. As a condition of service, you may be required to have equipment for every TV in your home. HDTV and HD Set-Top box are required to receive HD service. Some services are not available to CableCARD™ customers. Some functions require compatible set-top box or DVR. Enhanced Whole House and Whole House DVR services are optional services available for an incremental charge. Lease of at least one additional Whole House DVR compatible Set-Top Box required to receive Whole House service. Actual recording capacity may vary. TWC TV® requires Basic TV or higher, current generation Roku 2, 3, or 4, iPad or iPhone with iOS 8, Kindle Fire HD/HDX, Xbox 360®, Xbox One, Samsung Smart TV (2012 - 2015 models) and/or Android 2.3 smartphones or Android 4.0 tablet and WiFi connection. Programming is subject to availability and the video package to which you subscribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service. Must subscribe to both Digital TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.

This offer is valid for 3 complimentary Movies On Demand up to $7.99 via bill credit. Movies must be viewed within 6 months from the date that you redeem this offer. To receive all services Basic TV or higher, remote and lease of a Set-Top Box required. Some services are not available to CableCARD™ customers. Some functions require compatible Set-Top Box or DVR. Programming is subject to availability in your area and the video package to which you subscribe. Not all equipment supports all services.

Pay-per-View programming is available to Existing customers only. Programming, pricing, and scheduling subject to change. HD Events are not available in all areas. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. Some restrictions apply. ©2016 Zuffa, LLC. All rights reserved. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2016 WWE. All Rights Reserved. Card subject to change. ©2016 HBO Pay-Per-View®, a division of Home Box Office, Inc.® and Top Rank, Inc. All rights reserved. HBO PPV®, HBO® and related channels and service marks are the property of Home Box Office, Inc.®

Internet: Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems. Access to WiFi hotspots is available to residential customers with Extreme Internet or higher. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.

Phone: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Phone, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]

Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.

Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® and related channels and service marks are the property of Home Box Office Inc. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. SHOWTIME ANYTIME® is available through participating TV providers. SHOWTIME ANYTIME® is intended for viewing solely in the United States and its territories and possessions. © 2016 Showtime Networks Inc. All rights reserved. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company.  STARZ Play is only accessible in the U.S. and certain U.S. territories and requires a high speed internet connection (a minimum 3G connection is required to use on an authorized mobile device). The Play services are included with a subscription through participating cable, satellite and telco television providers. STARZ® and related service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.

 


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Internet Service Provider Plans

Selecting the right Internet service plan from the right high-speed Internet service provider depends upon many factors, such as your lifestyle, how many computers and devices you have connected to the Internet and how you use the Internet.

Time Warner Cable offers six Internet speed options, up to 50Mbps in most locations and up to 100Mbps in select areas. Try to get that from another Internet service provider.

TWC has speed tiers that are up to 15 times faster than DSL Internet. When you go with a satellite TV company, your satellite Internet is usually a DSL connection. Slower speeds, such as those from a satellite Internet provider, result from older technology that does not support simultaneous streaming to multiple devices like TWC's hybrid-fiber network. Plus, you can bundle your TWC Internet service with TV and Phone. With a satellite Internet provider such as Dish, you’d have to bundle with DSL for your Internet.

TWC gives you free access to more than 200,000 WiFi hotspots across the country when you subscribe to Standard Internet speed and above. Try to get that from satellite Internet or another Internet service provider. Unlike AT&T, for example, TWC has unlimited Internet with no overuse penalty. And we provide free Internet security software – Verizon FiOS charges $10 per month for that.

Time Warner Cable's Internet service can better support online video, social engagement, gaming and Skyping.

So forget about satellite Internet and other less powerful options. Time Warner Cable wants to be your Internet service provider.

See our speed options above and see why TWC can become your favorite Internet service provider.

Leasing your modem vs. buying your modem

You have the option of leasing your modem from us or buying your own.

When you lease your modem from Time Warner Cable, we work to ensure that you have the right equipment for your Internet service plan. We also provide you with technical support for your equipment. A small monthly charge applies if you select this option.

If you prefer to buy your own modem, please refer to our compatible modems page to learn which modems are best for your TWC Internet service and how to activate your modem once you've purchased it.

 

Internet service provider plans

Selecting the right Internet service plan from the right high-speed Internet service provider depends upon many factors, such as your lifestyle, how many computers and devices you have connected to the Internet and how you use the Internet.

Time Warner Cable offers six Internet speed options, up to 50Mbps in most locations and up to 300Mbps in select areas. Try to get that from another Internet service provider.

TWC has speed tiers that are up to 15 times faster than DSL Internet. When you go with a satellite TV company, your satellite Internet is usually a DSL connection. Slower speeds, such as those from a satellite Internet provider, result from older technology that does not support simultaneous streaming to multiple devices like TWC's hybrid-fiber network. Plus, you can bundle your TWC Internet service with TV and Phone. With a satellite Internet provider such as Dish, you’d have to bundle with DSL for your Internet.

TWC gives you free access to over 500,000 WiFi hotspots across the country when you subscribe to Standard Internet speed and above. Try to get that from satellite Internet or another Internet service provider. Unlike AT&T, for example, TWC has unlimited Internet with no overuse penalty. And we provide free Internet security software – Verizon FiOS charges $10 per month for that.

Time Warner Cable's Internet service can better support online video, social engagement, gaming and Skyping.

So forget about satellite Internet and other less powerful options. Time Warner Cable wants to be your Internet service provider.

See our speed options above and see why TWC can become your favorite Internet service provider.