What do I do if I have forgotten my TWC ID username or password?:


You can easily retrieve your username or reset your password online.

 

Retrieve Your Username

If you cannot remember your username, click the Forgot Username? link on the My Account homepage and follow these three easy steps:

1. Enter the email address associated with your TWC ID.
2. Click Submit.
3. Your Username will be displayed on the next screen.

Please note that if your email address is associated with more than one (1) TWC ID, you will need to contact us at 1-800-TWC-HELP (1-800-892-4357) to obtain this information.

 

Reset Your Password

If you cannot remember your password, click the Forgot Password? link on the My Account homepage and follow these four easy steps.

1. Enter your Username and click Continue.
2. Provide the answer to your security question* and click Continue.
3. Create your new password.
4. Click Submit.

*If you don't remember the answer to your security question and see the Reset my password by email link, click it to have an email sent to you with a link to reset your password.    

If you don't remember the answer to your security question and the Reset my password by email link is absent from the page, you will need to contact us at 1-800-TWC-HELP (1-800-892-4357) to get help resetting your password.

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