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Account and Billing >> Add, Change or Move Service >> What happens if my new address is not in a Time Warner Cable service area?

Question:

What happens if my new address is not in a Time Warner Cable service area?

Answer:

Please complete and submit the My Move Request Form. If your new address is not within the Time Warner Cable service area, a move agent will contact you to complete your disconnect request.

To find an alternate service provider in your area, please visit the Cable Movers Hotline website and enter your new address.  You can also be routed to your new cable provider by calling 1-866-620-9093 and providing the ZIP Code of your new address.

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