Skip to Content
  • ChangeClose

FAQ Categories


Account and Billing >> Billing >> Where can I view the status of my payment?

Question:

Where can I view the status of my payment?

Answer:

Viewing the status of your last payment is simple with MyServices. 

Please follow these steps:

  1. Sign into MyServices using your TWC ID.

  2. Select View & Pay My Bill located on the My Account tab.

    Note:  If the View & Pay My Bill button does not appear as an option, you will need to verify your account by providing your 4-digit customer code located on your bill.

  3. If you are new to Online Bill Pay, please read and accept the Terms and Conditions.

    Note: After opting-in to Online Bill Pay you will also receive a monthly email notification when your new bill statement is available to view online.

  4. Select Pay Bill from the left navigation. 

  5. Select Previous Payment Details to view the latest payment, including the statement description, amount, payment date and the method of payment.

Note: If a payment is made online, the payment will display immediately. If a payment is made through another channel (e.g., phone, mail, in person, etc), the payment deduction will display one day following the payment.

 

To view current and prior billing statements, please follow these steps:

  1. Sign into MyServices using your TWC ID.

  2. Select View & Pay My Bill located on the My Account tab

    Note:  If View & Pay My Bill button does not appear as an option, you will need to verify your account by providing your 4-digit customer code located on your bill.

  3. If you are new to Online Bill Pay, please read and accept the Terms and Conditions.

    Note: After opting-in to Online Bill Pay you will also receive a monthly email notification when your new bill statement is available to view online.

  4. Select View Statements from the left navigation. 
    To view your bill statements online you must have Adobe Reader installed. If you do not have it, you may download Adobe Reader for free.

 

If you have not registered for a TWC ID, learn about how to set up a TWC ID.

 

Note:  PayXpress is a free service. You are not required to enroll in paperless billing, enter credit card information or set up recurring payments unless you would like to use those features of PayXpress.


 
 Yes
 No
Close

Take a Tour of the New twc.com

For Your Home

TWC brings you big blockbusters, fast Internet, digital Home Phone with the most innovative features-- everything you need to enjoy your home better.

For Your Business

From the mom-and-pop shop to 1000 employees, TWC can give you the power to do business better. Your business solution is here.

About Our Company

With cutting-edge technology, amazing entertainment and Internet, and superior Customer Service, TWC does cable better.

All You Need Is Popcorn

Enjoy the hottest blockbusters and the latest Indies with an enhanced, interactive, high-def TWC experience.

Shop Better

Enjoy our new streamlined menu of TWC services. Explore and find the service you need with our easy-to-use navigation.

Management Made Easy

Whether you just want to pay your bill or find a channel, you can now manage your TWC Services faster.

Support Within Reach

Need help? Customer Support is at your fingertips, with a variety of options on the homepage.

Home to Business and Back

Move seamlessly between TWC Home and Business using our global navigation.

Something to Talk About

TWC is constantly innovating, and we want you to tell everybody.

Mega Menu, Mega Options

You can reveal a richer listing of options and links from our main navigation—so you find the information you want faster.

Products at a Glance

See what products TWC offers without going past the homepage.

Compare at a Glance

Pictures say it better than words. The new TWC site features charts and tables so you can easily choose the right product.

Order Better

Browse packages by interest, see the offers upfront, and proceed straight to checkout.

Offers Upfront

Want a deal? We’ll show you the best price without making you leave the page.

Straight to Checkout

If you see something you like, why wait? Once you choose your offer you can head straight to checkout.

Browse by Service

Filter by service to find the packages you want faster when you.

Find the Shows You Want

Whether you’re a movie buff or sports fanatic, our new interactive visuals are a great tool to guide you in selecting the service you want.

Rollover to Read More

Our new rollovers let you to do as little work as possible to learn about TWC products and services.

Services by Region

Because our new site is tailored to you upon your arrival, you’ll know that the services offered are available in your area.

Prices by Region

The prices listed next to the services ensure consistency throughout your TWC ordering experience.

Featured Questions

Whether you have one question or a lot, we answer the questions most asked right up front.

Share More

Now we have more opportunities than ever for current and potential customers to share Time Warner Cable socially with friends and family.

Expand to Learn

With our new accordion-style content, you can get a quick in-depth look at TWC products. Better browsing, with just one click.

Carousel Functionality

The new content carousels let you explore the almost endless ways you can enjoy entertainment better.

TWC TV

Watch live shows and navigate channels from your computer and mobile device.

More About TWC TV

It’s more than just an app. Learn about all the things you can do with TWC TV— from watching live TV to managing your DVR anytime, anywhere.

Download the App

Download the TWC TV app on iTunes and Google Play.