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Account and Billing >> Billing >> Why doesn’t my last payment show on my bill?

Question:

Why doesn’t my last payment show on my bill?

Answer:

Your payment may have been received after your bill was printed. For up-to-date information on received payments, register for a TWC ID, sign in to MyServices, and opt-in to Online Bill Pay. 

To view your online bill statement, simply:

  1. Sign into MyServices
  2. Click View & Pay My Bill
  3. Read and accept the Terms and Conditions
  4. Select View Statement in the left hand navigation

After opting-in to Online Bill Pay, you will be able to view your current statement and up to 5 historical statements through MyServices. You will also receive a monthly email notification when your new bill statement is available to view online.

Note:  PayXpress is a free service.  You are not required to enroll in paperless billing, enter credit card information or set up recurring payments unless you would like to use those features of PayXpress.

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