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Account and Billing >> Billing >> Why is my bill more (or less) than usual?

Question:

Why is my bill more (or less) than usual?

Answer:

There are various reasons why your bill is more (or less) than usual:

  • If you’ve recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial month charges and ensure that you will only be charged for the number of days the services were used for that billing period.
  • If your service was just installed, you might see one-time fees included for installation or activation of services.
  • If you've purchased Pay-Per-View or On Demand programming. Please review your bill to view a list of the movies titles and live events and the date on which they were purchased.

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