What if I want records of Home Phone calls or calls not shown in the My Account Home Phone section?:

Call details for your local inbound and outbound calls can be requested from Time Warner Cable customer service. The information requested will be sent to you via US Postal Mail or you can opt to pick it up with a photo ID at one of our Local Offices.

Privacy call detail records are not available for inbound calls except in response to a properly filed subpoena, court order or law enforcement request. For more information about your account and services, visit My Account.

If the records you're looking for cannot be found in My Account, please Contact Us for assistance.

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