How can I pay my bill?:


You can pay your bill through a variety of options, including online through My Account or the My TWC® App, in person, by phone or by mail.

Note: The following forms of payment are accepted regardless of how you choose to pay your bill:

Credit cards: American Express, Discover, MasterCard and Visa
Debit cards: MasterCard or Visa cards with these logos on the back: STAR, NYCE, or PLUS

Additional forms of eligible payment vary by option.  

 

Making a payment online with My Account

Paying your bill online with My Account is free.

Making a one-time payment

1. Sign into My Account using your TWC ID (Don't have a TWC ID? Learn how to register for one.)
2. On the My Account tab, go to Billing.
3. Click Pay My Bill.
4. Choose One-Time for the Payment Frequency.
5. Select your payment method (credit card, debit card or bank account).

Setting up a Recurring Payments Method

1. Sign into My Account using your TWC ID.
2. On the My Account tab, go to Billing.
3. Click Pay My Bill.
4. Choose Recurring for the Payment Frequency.
5. Select your payment method (credit card, debit card or bank account).

In addition to the general forms of payment listed above, you may also pay by Electronic Funds Transfer (EFT) from your checking or savings account with My Account.

 

Making a payment with the My TWC® app

The first step is to Download the My TWC® app from Google Play for your Android OS device or from the App Store for your iOS device.

Once the My TWC® app is installed:

1. Open and sign in to the My TWC® app with your TWC ID.
2. Select Pay Bill on the My Account tab.
3. Follow the onscreen instructions as it walks you through the process for making a one-time payment.

In addition to the general forms of payment listed above, you may also pay by Electronic Funds Transfer (EFT) from your checking or savings account with the My TWC® app.

 

Making a payment in person at a TWC Store Location

You can make payments at any TWC Store location or designated payment center as long as it is within the same region from which the bill was generated. In other words, you cannot pay a bill for services in New York, NY in a Corpus Christi, TX TWC Store location/payment center because these are different regions.

Find a TWC Store location/payment center near you

In addition to the general forms of payment listed above, you may also pay by cash, check or money order when paying in person. Please note that a payment processing fee may apply for cash and check payments.

 

Making a payment by phone

Use your credit card or bank checking account to pay your bill at your convenience via phone. Tip: Have your printed bill and credit card handy.

1. Call 1-800-TWC-HELP (1-800-892-4357).
2. Say "pay my bill" when asked why you are calling.
3. Follow the voice-activated prompts to complete the bill pay transaction.

In addition to the general forms of payment listed above, you may also pay by check by phone when paying by phone. Please note that a payment processing fee may apply if you reach a live agent.

 

Making a payment through the mail

In addition to the general forms of payment listed above, you may also pay by check or money order by mail.

Guidelines for paying by mail:

For prompt processing of your payment, mail it to the address listed on your bill and use the appropriate postage.

Include either your current billing statement in the return envelope and/or write your account number on your check or money order.

When paying by mail, we recommend that you use a check or money order, payable to Time Warner Cable. For your security, please avoid sending cash through the mail.

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