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How do I find out more about the transition from AOL to Time Warner Cable Internet?
Why did I receive a letter from AOL about Time Warner Cable Internet service?
What should I do to continue with Time Warner Cable Internet service?
Will my Internet service be the same after I transition to Time Warner Cable?
Can I keep my AOL Mail address?
What comes with Time Warner Cable Internet service?
Will my current Internet equipment change?
I already have other Time Warner Cable services. What do I need to do to transition my AOL Internet Service?
When will AOL stop billing me for Time Warner Cable Internet Service?
What will happen if I don’t do anything?
How can I learn more about Time Warner Cable Internet plans?
How do I access my account online after I transition my Internet service to Time Warner Cable?
How do I contact Time Warner Cable if I have issues with my Internet service after I transition my service?
How many email mailboxes/accounts am I entitled to?
How do I create a RR.com Mail account?
How do I set up sub-accounts in Road Runner?
How do I access my RR.com Mail?
Can I access my RR.com Mail account when I am away from home?
Are there any email restrictions?
How do I retrieve my Road Runner master account username?
How do I change my Road Runner password?
What should I do if I lose my Road Runner password?
Does Road Runner scan incoming email for viruses?
What is RR.com Mail?
What can I do with RR.com Mail?
How do I access my RR.com Mail on my iPhone and iPad?
How do I set my homepage to RR.com in Internet Explorer?
Why would an email I try to send be undeliverable?
What do I do if I’ve received a spam email?
What do I do if I get an error message when trying to send an email?
How do I back up my email in Outlook Express?
How do I set up Outlook Express to automatically check for new emails?
How do I restrict others from reading my email in Outlook Express?
What is outbound Port 25 blocking?
How do I access RR.com Mail via the web?
What is the outgoing email server address for my RR.com Mail?
What is the incoming server address for my RR.com Mail?
Do I have to sign in to RR.com every time I want to check my mail?
How do I set Outlook Express as my default email client?
How do I set up my RR.com Mail for Mac OSX?
What is the Road Runner email policy?
What is DNSChanger?
What is the current risk to my privacy and online security?
Why must I take immediate action?
How do I find the infected computer?
How do I remove this malware?
How do I connect my game console to the Internet?
What is an Ethernet cable?
What is a hub/router?
Do I need software to set up my Sony PlayStation 2 to run over the Internet?
Do I need software to set up my Microsoft XBox to run over the Internet?
Can I use a USB Cable Modem for my game console?
Where I can get technical support for my game console?
Can I order Internet service for gaming only?
How do I connect my Sony PlayStation 3 to my Road Runner High Speed Internet?
What are Cookies?
What is a cache?
What are Proxy Servers?
What is Java?
What is SSL?
What is a Secure Website?
What is a Virtual Private Network (VPN?)
What is spam?
What is Latency?
What is Port Scanning?
What is Scareware or Ransomware?
What is Spyware?
What is Packet Loss?
What is Individualization?
What is Home WiFi?
How fast is Home WiFi?
Will choosing the Home WiFi solution affect the speed and/or quality of my Internet connection on any of my computers?
Is Home WiFi available for Macintosh?
Does Time Warner Cable offer a wired version of Home Networking?
How do I sign up for Home WiFi?
Do I have to buy any additional equipment for Home WiFi?
What are the system requirements for Home WiFi?
Can I install Home WiFi myself?
Do you provide technical support for Home WiFi?
How many devices can I connect to one wireless modem?
What is the range of the wireless cable modem?
What might interfere with my wireless connection?
What is the difference between Home WiFi routers and others that can be bought at retail outlets?
Can I use my own wireless adapters?
What are the different standards that Time Warner Cable offers? What is the difference between them?
What is WiFi?
Is a LAN the same as an Internet home network?
Where can I get information about deploying a Local Area Network (LAN) in my home?
What is Road Runner's policy on peer-to-peer File and Print sharing?
How many computers can I link together?
Can I share files between my PC and Macintosh on my home network?
Can I still choose the ISP with high speed cable of my choice or must I buy TWC Internet to get Home WiFi?
How much does Home WiFi cost?
Why is my Home WiFi signal weak?
How do I get wireless Internet?
What advantages does Road Runner have over dial-up and DSL services?
Do I need a modem to get Internet service? Can I buy my own?
Which cable modems can be used with Time Warner Cable Internet service?
Can I buy and install a cable modem myself?
Am I able to purchase a modem directly from Time Warner Cable?
Can I get a discount if I buy my own cable modem?
Can I still purchase my own modem even if I have Time Warner Cable Home Phone modem?
Do I need a special modem for my Time Warner Cable Home Phone and Road Runner?
Modem Swap
Why did I get a letter saying that my Internet speed would increase?
Does this speed increase mean I will have to pay more each month for my Internet service?
Why do I need a new modem? My current one still works fine.
If I picked up a new modem in the last 30 days, do I need to get another new one?
How do I order my new modem?
Can I have my new modem sent to me if I don’t want to go to a TWC Store?
What should I do if my connection to the Internet is slow or not working?
What do I do if I get a new computer?
Do you offer live chat support if I need help with my email?
If my modem has no power, may I exchange it in a local office?
If my cable goes out, does my Internet go out too?
If I am having problems with my Road Runner Service, where can I get additional online help?
How do I resolve slow browsing?
What should I do if my Internet service is not working?
What is TCP/IP?
How do I set up TCP/IP?
Do I need to log in to RR.com in order to use the Internet on my computer?
Can TWC help me install a LAN?
What do I do if I receive the “Failure Occurred in function BeginProtocolNegotiation” error?
What are the minimum system requirements to use Time Warner Cable's Internet service?
What price will I be charged to lease a modem from TWC?
Does the Internet Modem Lease charge apply to all TWC customers?
Can I purchase my own Internet modem?
How can I obtain my Modem ID (MAC Address)?
I am a TWC Internet customer and would like to purchase my own Internet modem. What do I need to do?
I am a TWC Internet and Home Phone customer and I would like to purchase my own Internet modem. What do I need to do?
How do I activate my purchased modem?
I recently replaced my TWC modem with one that I purchased myself. However, I am still receiving a modem lease charge. What do I need to do?
Why am I being charged an Internet Modem Lease fee?
Do I need any extra equipment with my personal modem for my Home Phone service?
What is DOCSIS?
What is eMTA?
Can I purchase a modem directly from TWC?
What are the benefits of leasing an Internet modem through TWC?
Why are you charging me for the Internet modem but not the Home Phone modem?
Why am I receiving monthly charges for an Internet Modem Lease as well as TWC WiFi Home Networking?
What if I have a modem that’s not on the tested and approved list?
What price will I be charged to lease an additional modem from TWC?
Why are you charging me an Internet equipment charge and a TWC WiFi Home Networking monthly service charge?
Plans
What is Time Warner Cable Essentials Internet?
Why is Time Warner Cable introducing Essentials Internet plans?
Will Time Warner Cable continue to offer unlimited Internet plans?
Can I keep the Internet plan I am on now?
Where is Essentials Internet available?
When will Essentials Internet plans be available in my market?
Do all Time Warner Cable customers have the option to select one of the new Essentials Internet plans?
How do I sign up for an Essentials Internet plan?
I currently have an unlimited Internet plan. Can I change to an Essentials Internet plan?
Can I switch back to an unlimited plan if I decide an Essentials Internet plan is not right for me?
I currently have my Internet Plan as a part of a bundle (for example, Triple Pack Select, Double Pack Select, etc.). Can I change to an Essentials Internet plan?
How do I know if an Essentials Internet plan is right for me?
How much will it cost if I go over my Essentials Internet plan’s monthly data allotment?
How much does additional data cost?
Do I get a refund or credit if I don’t use all of my plan’s monthly data allotment?
Will there be a change to the price of my existing unlimited Internet plan?
Do I have to sign up for alerts so that I know when I’m about to go over?
Can I unsubscribe from usage alerts?
How do I change my email address for alerts?
Will a data allotment affect my internet connection speed?
Will Time Warner Cable be introducing similar plan changes to TV service?
Will my unused data allotment carry over to the next month?
Data Usage
What is a data allotment?
How will I know how much data I am using?
How will I know if I have exceeded my Essentials Internet plan’s monthly data allotment?
How can I better understand how what I do online affects my data usage?
My data usage increased after I last checked it. Why did that happen?
I have multiple devices connected to my home Internet. How will that affect my data usage?
How much data is used with common online activities?
I have Time Warner Cable Home Phone. Do phone calls count toward my data usage?
Can anyone other than someone in my immediate household affect my Internet usage?
How will Time Warner Cable help me to manage my usage?
Why is Time Warner Cable providing me with access to my Internet Usage?
Is it legal for Time Warner Cable to monitor my Internet and data usage? Who does Time Warner Cable share this information with?
Does Time Warner Cable know what websites I am visiting?
What is data usage?
Internet Usage Tracker
What is the Internet Usage Tracker?
How do I access the Internet Usage Tracker?
What should I do if I think that the data usage information is incorrect on the Usage Tracker?
Can I see specific detail on my Internet usage (such as websites visited, or files downloaded)?
Can I use the Usage Tracker if I am on an unlimited plan?
If I’m a new customer, can I see my data usage right away?
Can I use the Usage Tracker for my TV, Home Phone or Mobile Internet services?
How do I see my data usage for my billing cycle?
How do I verify the speed of my Internet Service?
Where can I find the Internet Usage Tracker?
What was World IPv6 Day?
What is IPv6?
What does an IPv6 address look like?
What is the difference between IPv4 and IPv6 addresses?
Why do we need IPv6?
When will IPv4 run out?
Why can’t IPv4 just be expanded?
If we run out of IPv4 addresses, will that mean I will not be able to connect to the Internet?
What is Time Warner Cable doing to prepare for IPv6?
Will I be affected when Time Warner Cable changes over to IPv6?
Will I need to purchase new equipment to support IPv6?
Will mobile and wireless devices work on IPv6?
Is there any way for me to check my IPv6 readiness?
How does the IPv6 Connectivity Check work?
Will customer-owned devices work with IPv6?
If I need additional information about IPv6, where can I go?
What’s an IP address?
What web browser does Road Runner use? Can I use any browser I want?
How do I set my homepage in Firefox?
I currently use an Internet Service Provider. Do I still need that provider in addition to my Road Runner service?
Is AOL free for Internet customers?
How do I set my homepage to Road Runner?
How do I set up or get help for Windows 7, Vista or Windows XP?
How do I disable a Proxy Server (which is not supported by TWC Central)?
How do I renew my IP address on a Mac computer?
How do I check what type of processor my Mac has?
How do I check what kind of operating system and RAM I have on my Mac?
How do I know if my computer has an empty expansion slot?
How do I check how much hard drive space I have left on my PC?
How do I release and renew an IP address on my PC?
How do I check my MAC address on Windows 2000/XP/Vista/7?
How do I check my MAC address on Windows 8?
How do I check my MAC address on a Mac with OS X 10.2 to 10.6?
What do I do if I need help with my browser?
How do I share my Internet connection on a Mac?
How do I access my firewall on my Mac?
How do I check how much hard drive space I have left on my Mac?
How do I check what type of processor my PC has?
What are plugins and do I need them to view content?
How do I disable file and print sharing?
How do I check to see what my IP address is?
What Parental Controls does Time Warner Cable Internet offer?
Do Parental Controls block all forms of Internet access? What about AIM or MSN Messenger?
How much does Road Runner Parental Controls cost?
How do I download Parental Controls for Internet?
What are user profiles and how do they work in Road Runner Parental Controls?
Do Parental Controls track everyone’s web usage?
What content can the Administrator control?
What is Phishing?
Are there signs to look out for regarding Phishing emails?
What do I do if I think I’ve received a fraudulent email from TWC or Road Runner?
Does Time Warner Cable ever request billing or password information?
Where can I download Rhapsody’s Apple or Android apps?
What are the minimum system requirements to use Rhapsody?
How do I subscribe to Rhapsody?
How do I begin using Rhapsody?
Where can I get support for RR.com Games?
Are Games available for Macintosh users?
What is GameSaver?
Do I have to pay to access the RR.com Games site?
What are the Minimum Requirements to play games in RR.com?
What is RR.com Mobile?
How can I access RR.com Mobile?
How do I select or change my Horoscope sign?
How do I select or change my Weather forecast for my city?
Can I access my TWC Mail from RR.com Mobile?
Why can’t I see my attachments in my RR.com Mobile Mail?
How do I get to the full portal site if I am re-directed and in the RR.com Mobile site?
Is RR.com Mobile free?
What do I do if my Self Care signin is invalid?
What is Self Care?
Do I need to pay to use the Road Runner Toolbar?
What is the RR.com Toolbar?
Can I rent or purchase videos if I haven’t downloaded the Media Manager yet?
What if I get an error that says, “A security upgrade is required to perform the operation on this media file?”
What is Digital Rights Management?
Why would I see a License Error message?
What is your Return Policy?
Are video purchases/rentals billed to my cable bill or do I pay via credit/debit card?
How much space do I need to store video files I download?
How long does it take before my video is fully downloaded?
How do I download a video?
How much does it cost to buy a movie or TV show?
What kind of media player is required to play RR.com Video Channel?
What are the system requirements for RR.com Video Channel?
How do I access RR.com Video Channel?
What is the RR.com Video Channel?
How much does it cost to rent a movie or TV show?
How long will I have access to a video when I rent one?
How many times can I download a video I've purchased?
How do I download and install the RR.com Media Manager?
What should I do to make sure the RR.com Video Channel will work with my computer?
Can other people see what is on my computer's hard drive?
What protection does McAfee security software provide?
What are the minimum system requirements to use McAfee AntiVirus?
Where can I download the McAfee AntiVirus and Family Protection product?
Can other Road Runner users see the data I send and receive?
How secure is Wireless Road Runner/Wireless Home Networking in preventing others from using my access?
What is Road Runner's policy on blocking customer access to Internet sites or email messages?
Should I disconnect from the Internet when I'm not using it?
How do I report a security violation?
What is Identity Theft?
How do I report e-mail abuse?
How can I learn more about Internet Security?
My computer is sending out spam. How do I block outbound port 25 traffic?
Why do I need to adjust the settings of my firewall?
What is a Slingbox?
What kind of programming can I watch using a Slingbox?
Where can I purchase a Slingbox?
Can I install the Slingbox PRO-HD myself?
Is any special equipment required for me to use a Slingbox with my TV service?
Are there any additional charges for using a Slingbox?
Who is eligible for the $300 service credit?
How do I receive the $300 service credit?
How long does it take to receive my $300 service credit?
I have already submitted my offer form. Where do I go with questions?
What is Social One?
What versions are available?
How do I install the Firefox Add-on?
How do I get started using Social One and hooking up my social networks and instant messaging services?
Does Social One store users' login information for their social networks and instant messaging services?
Where can I read your Social One Privacy Policy and Terms of Use?
When are you going to add other social networks and IM services to your supported list?
Why do one or more of my social networks or IM services keep disconnecting?
Is there a way to turn off or configure the popup alerts that appear in the lower right hand corner of my screen?
Where do I get support for Social One?
Does Social One support multiple accounts for services like Twitter?
Can I set up Groups of users to filter my stream within Social One?
How can I tell if I am using the latest version of Social One?
How do I uninstall Social One?
What does the profile selector by the URL bar of my browser do in the add-on version of Social One?
How can I suggest an idea to improve Social One?
How is Internet speed measured?
How can I test the speed of my Internet service?
What affects speed?
Where can I find the speed test?
Why can’t I access the Speed Test?
I'm on my Time Warner Cable Internet account and still cannot access the Speed Test. What should I do?
How does the Speed Test know where I am?
General TWC WiFi™ Hotspots
What are TWC WiFi™ Hotspots?
Who can use TWC WiFi™ Hotspots?
How do I sign in to a TWC WiFi™ Hotspot?
What if another member of my household wants to use TWC WiFi™ Hotspots?
How do I find TWC WiFi™ Hotspots?
Where can I find more information on the TWC WiFi™ Hotspots service or get help?
Do I need to enter my credentials every time I connect?
How many devices can I use to log in to TWC WiFi™ Hotspots?
What if I have never used my TWC Mail address? Can I still use TWC WiFi™ Hotspots?
Can another member of my household use TWC WiFi™ Hotspots?
Do TWC WiFi™ Hotspots work indoors?
How can I get help with my credentials so I can sign in to a TWC WiFi™ Hotspot?
What is WiFi?
What is an SSID? Is it the same as a hotspot?
Do I need an app or special software to connect to TWC WiFi™ Hotspots?
Are TWC WiFi™ Hotspots secure?
Will my company’s Virtual Private Network (VPN) work with TWC WiFi™ Hotspots?
What if I see the TWCWiFi network but still can’t connect?
Which web browsers can I use to sign in to TWC WiFi™ Hotspots?
Which operating systems can I use with TWC WiFi™ Hotspots?
What do I do if I don’t know my TWC Mail address and password?
What credentials do I need to sign in?
Where are TWC WiFi™ Hotspots available?
TWC Access Pass
What is a TWC Access Pass?
How does a free 30-minute trial to TWC WiFi work?
Why can't I get connected?
If I had a TWC Access Code sent to my mobile phone, do I have to use my mobile phone to connect to TWC WiFi™ Hotspots?
How do I purchase a TWC Access Pass?
How do I find out how much time is left on my TWC Access Pass?
When will the 30 minutes free access time begin?
If I disconnect from the network before the 30 minutes are expired, can I save the remaining time for later use?
Will the access code sent to my mobile phone expire?
Can I have more than one TWC Access Code sent to my phone?
Is there a limit to the number of devices I can use to connect using a single TWC Access Code?
When will my free Access time begin?
Are there any restrictions with the free 30-minute trial?
CableWiFi®
WiFi Finder App
Which devices does the WiFi Finder App support?
How do I sign in to the WiFi Finder App?
Where can I download the WiFi Finder App?
How many times can I download the WiFi Finder App?
Can anyone use the WiFi Finder App?
Why can’t I get connected?
What does the WiFi Finder App do?
What hotspots can I locate with this application?
How do I connect to the TWC WiFi Hotspot network from the WiFi Finder app?
What does it mean when I’m “Connected” and that “Sign In” is required?
What is Ultimate Internet?
How can I upgrade my Standard Internet subscription to Ultimate Internet?
Are all of Time Warner Cable’s upload and download speeds guaranteed?
May I use my own modem with Ultimate Internet service?
May I install Ultimate Internet at my home?
What are the minimum system requirements needed for Ultimate Internet?
How many email accounts will be provided with Ultimate Internet?
For Your Home
TWC brings you big blockbusters, fast Internet, digital Home Phone with the most innovative features-- everything you need to enjoy your home better.
For Your Business
From the mom-and-pop shop to 1000 employees, TWC can give you the power to do business better. Your business solution is here.
About Our Company
With cutting-edge technology, amazing entertainment and Internet, and superior Customer Service, TWC does cable better.
All You Need Is Popcorn
Enjoy the hottest blockbusters and the latest Indies with an enhanced, interactive, high-def TWC experience.
Shop Better
Enjoy our new streamlined menu of TWC services. Explore and find the service you need with our easy-to-use navigation.
Management Made Easy
Whether you just want to pay your bill or find a channel, you can now manage your TWC Services faster.
Support Within Reach
Need help? Customer Support is at your fingertips, with a variety of options on the homepage.
Home to Business and Back
Move seamlessly between TWC Home and Business using our global navigation.
Something to Talk About
TWC is constantly innovating, and we want you to tell everybody.
Mega Menu, Mega Options
You can reveal a richer listing of options and links from our main navigation—so you find the information you want faster.
Products at a Glance
See what products TWC offers without going past the homepage.
Compare at a Glance
Pictures say it better than words. The new TWC site features charts and tables so you can easily choose the right product.
Order Better
Browse packages by interest, see the offers upfront, and proceed straight to checkout.
Offers Upfront
Want a deal? We’ll show you the best price without making you leave the page.
Straight to Checkout
If you see something you like, why wait? Once you choose your offer you can head straight to checkout.
Browse by Service
Filter by service to find the packages you want faster when you.
Find the Shows You Want
Whether you’re a movie buff or sports fanatic, our new interactive visuals are a great tool to guide you in selecting the service you want.
Rollover to Read More
Our new rollovers let you to do as little work as possible to learn about TWC products and services.
Services by Region
Because our new site is tailored to you upon your arrival, you’ll know that the services offered are available in your area.
Prices by Region
The prices listed next to the services ensure consistency throughout your TWC ordering experience.
Featured Questions
Whether you have one question or a lot, we answer the questions most asked right up front.
Share More
Now we have more opportunities than ever for current and potential customers to share Time Warner Cable socially with friends and family.
Expand to Learn
With our new accordion-style content, you can get a quick in-depth look at TWC products. Better browsing, with just one click.
Carousel Functionality
The new content carousels let you explore the almost endless ways you can enjoy entertainment better.
TWC TV
Watch live shows and navigate channels from your computer and mobile device.
More About TWC TV
It’s more than just an app. Learn about all the things you can do with TWC TV— from watching live TV to managing your DVR anytime, anywhere.
Download the App
Download the TWC TV app on iTunes and Google Play.
All Social One FAQs
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