How do I retrieve my email Master Account username?:

The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

NOTE: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username,

1. Visit the Username Retrieval Tool page.

2. Enter your 10-digit phone number in the field provided.

3. Answer the Security Verification Question in the field provided.
NOTE: Be sure to use upper/lowercase characters; an exact match is required.

4. Your TWC master account email address will display.

5. If you need to create a new password for this account, click on the Create Password button.

For more information, visit Email Setup.

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