We are dedicated to an ongoing effort to protect you from spam, email viruses and other unwanted emails. In an effort to control the spread of computer viruses, TWC rejects the transmission of infected emails.
If you attempt to send an email containing a virus, you will receive the following error message:
ERROR:550: Email message contained a virus
Viruses continue to become more and more sophisticated. Little or no action is required to pass along an infected file. Typically, customers are unaware that their computer is infected. Unfortunately, spammers will often take advantage of virus-infected computers for the purpose of sending spam. To help put an end to the spread of email viruses, any attempt to send a message infected with a virus through one of our outbound residential SMTP servers will result in the message being rejected by our server. This policy has been designed as an additional measure to protect our customers from spam and email viruses.
If you are unaware why your computer would have sent out an infected email, there might be a virus or Trojan program running on your computer. It is possible for an infected or compromised computer to send out email messages without your knowledge or consent. We recommend that you immediately install and maintain anti-virus software, and consider installing a firewall. Time Warner Cable offers Internet Security for free.
Recommended Steps to Help Clean Your Computer
In order to help you secure your home computer, we suggest that you do the following:
If you see this error message:
ERROR:5.7.1:550 Outbound Mail Refused - YOUR_IP_ADDRESS See
http://help.rr.com/outboundemail - DATE_OF_BLOCK
TWC Mail has detected an unusually large volume of email coming from your TWC Mail account, probably due to a virus on your computer. In an effort to protect customers and the rest of the Internet from spam coming from the TWC Mail network, we have temporarily limited your ability to send mail via TWC Mail’s mail servers for today.
If you attempt to send any email during this time you’ll receive the message above.
Note: Business Class Customers should contact their local Business Class Account/Support Representative or visit www.twcbc.com/help for alternative solutions.