What should I do?:


If you feel you were a victim of fraud, contact your local police agency and file a report.

Green Dot MoneyPak® cards and similar cash-load cards have been the focus of scammers around the country to defraud unsuspecting people. Avoid reacting to requests requiring you to purchase MoneyPak cards, but if you do purchase one for any reason treat it like cash because unlike credit cards, MoneyPak transactions can never be reversed.

Scammers have the ability to “spoof” their caller ID information to make it appear they are calling from our company when, in fact, they are not. Verify and confirm details, special offers or account status by calling Time Warner Cable directly at 1-800-TWC-HELP (1-800-892-4957).

If someone calls you and demands payment via a MoneyPak card or other cash-loaded card, you should disconnect without providing any information or taking any instructions from the caller. Time Warner Cable will NEVER make an offer for service, discounts or other special offerings contingent upon payment through a MoneyPak® or other cash-loaded card.

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