You can retrieve your video store password by clicking on the Forgot Password link on the sign-in screen of the site. If you get a message indicating your account has been revoked, this means you have entered your password incorrectly too many times. Please submit a request to reset your password using the Help link. Our customer support team would be happy to reset your password. Please be sure to include the email address associated with your video store account, as that is where your new password will be sent.