How do I troubleshoot video card problems on my PC?:


  • Update your video card driver

    You can fix many video card problems by installing a new driver. A driver is software that every device needs to work with your PC. Outdated, incompatible or damaged drivers can prevent a video card from working properly. To install a driver, you can either use Windows Update or install the driver yourself.


  •  Use Windows Update

You can set Windows Update to automatically download and install recommended updates. By installing important, recommended and optional updates, you can update system features and other software that might help fix your video problems.

To update the driver using Windows Update:

  1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Windows Update.

  2. Tap or click Check for updates.

    If there are updates available, check all of the important, recommended, and optional updates because each type might include drivers.

  3. On the Select the updates you want to install page, look for updates for your video card, select the check box for the driver that you want to install, and then tap or click OK.

    There might not be any available driver updates.

  4. On the Windows Update page, tap or click Install updates. You might be asked for an admin password or to verify your choice.

    Windows Update will tell you if the updates were successfully installed.

    Note: Some updates require you to restart your PC.

  • Install the driver yourself

    If your video card came with a disc, it might contain software that installs a video card driver. Before you install a driver from a disc, check the info that comes with it to be sure it supports your current version of Windows.

    You can also search for a newer driver on the manufacturer's website. Driver updates are often available in the support section of their website.

    To download a driver, get the manufacturer and model name or number of your video card, and then visit the Hardware and software vendor contact information website. Once you know the manufacturer, go to its website to locate and download the latest driver for your video card. Follow the installation instructions on the website. You can usually double-tap or double-click the downloaded file to begin the installation. The driver then installs itself on your PC.

    Some devices have drivers that you need to install manually. If the driver you got from a disc or downloaded from a website doesn't install itself, follow these steps (you must be signed in as administrator before you continue):
  1. Open Device Manager by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Device Manager in the search box, tapping or clicking Settings, and then tapping or clicking Device Manager. You might be asked for an admin password or to verify your choice.

  2. In the list of hardware categories, double-tap or double-click Display adapters, and then double-tap or double-click the video card name.

  3. Tap or click the Driver tab, tap or click Update Driver, and then follow the instructions. You might be asked for an admin password or to verify your choice.
  • Make sure your video card is working properly

If installing new drivers and checking cables don’t solve the problem, your video card could be defective.

To check your video card:

  1. pen Device Manager by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Device Manager in the search box, tapping or clicking Settings, and then tapping or clicking Device Manager. You might be asked for an admin password or to verify your choice.

  2. Double-tap or double-click Display adapters to expand that category. If there's a yellow question mark next to the name of the video card, there might be a problem with it.

  3. Press and hold or right-click the name of the video card, and then click Properties.

  4. Tap or click the General tab, and then look in Device status to see if there’s a problem with the video card.


The device status will help you know if the video card needs to be replaced.

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