I was not at home for my Home Phone service installation and now my phone is not working. What should I do?:


Contact Time Warner Cable immediately. If you have access to a cell phone or a friend’s phone, call your local Time Warner Cable office. If you do not have access to phone, send an email to us reporting that your phone is out-of-service and that you need to reschedule your installation appointment.

Your phone is out-of-service because without access to your home, the Time Warner Cable technician was unable to effectively complete your installation and test your Home Phone service. You must contact Time Warner Cable in order to complete your installation and restore service to your phone.

If you will be unable to be home for your next installation appointment, please designate a friend or family member age 18 or older to act as a replacement on your behalf. If you are unable to find a friend or family member age 18 or older to act as a replacement on your behalf, you must call Time Warner Cable to reschedule your installation appointment a minimum of two business days in advance of your scheduled appointment. Failure to notify Time Warner Cable a minimum of two business days in advance of your scheduled appointment could possibly result in temporary loss of telephone service at your home.

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