What should I do if I am experiencing issues with Closed Captioning?:


If you are experiencing issues with Closed Captioning, please contact us immediately so that we can help you return to enjoying your Digital Cable TV Closed Caption service.

When you contact us, you may be asked to enter your ZIP code. This is to ensure that you get the correct contact information for your area.

You can also fax us at 1-877-430-1386 or write us a letter with your concerns and mail it to our administrator:

Monique Crawford, Administrator
13820 Sunrise Valley Dr.
Herndon, VA 20171
Email: twc.closedcaptioningissues@twcable.com
Fax: (704) 697-4935

Thank you for your feedback
Thank you for your feedback

If no, what do you think would improve this section?