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TV >> Closed Captioning >> What should I do if I am experiencing issues with Closed Captioning?

Question:

What should I do if I am experiencing issues with Closed Captioning?

Answer:

If you are experiencing issues with Closed Captioning, please contact us immediately so that we can help you return to enjoying your Digital Cable TV Closed Captioning service.

 

Chat Online – Get help now by instant messaging a customer service representative. Be sure to select ‘Closed Captioning’ in the drop down menu

Call Us – Click the link to the left for your local Time Warner Cable’s contact information

Fax Us – Send your closed captioning fax to 1-877-430-1386

 

When you contact us, you may be asked to enter your ZIP code. This is to ensure that you get the correct contact information for your area.

 

You can also write us a letter with your concerns and mail it to our Administrator:

 

Monique Crawford, Administrator
13820 Sunrise Valley Dr.
 Herndon, VA 20171
Email: twc.closedcaptioningissues@twcable.com
Fax:  (704) 697-4935

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