What should I do if my DVR is not working?:


Please try each of the following steps:

 

1. Verify Connections
 
Are all connections secured and have you checked that the other end of the cable is securely plugged in?
 
Are you using the proper connectors and color coding? The cable coming from wall should be connected to the "IN" jack on the cable box.

 

2. Check the TV

 
Is the proper input selected? (Channel 3, Input 1, Input 2, HDMI, etc)
 
Are you an HD subscriber? If so, make sure your TV is on the correct input, i.e., component, HDMI, DVI.
 
No HD? Please ensure your TV is on channel 3.
 
3. Check the Cable Box
 
Is the cable box power on?
 
4. Check the Disk Space

 

If you are unable to record programming, it may be due to the availability of memory on your DVR.  The Interactive Guide will alert you if a show fails to record because of a lack of available storage.  If the indicator (located below the video preview window when in the recorded show list view) indicates greater than 90% full and you have many recordings set as “do not record”, you will need to manually delete recordings in order to avoid future recording failures.

 

5. Reboot the Cable Box

 

1. Unplug the power cord from the back of the cable box.
2. Wait 30 seconds.
3. Plug the power cord back into the back of the cable box. The cable box will reboot automatically; it should take no more than 20 minutes.
4. Wait for the time or channel to reappear on front of the cable box.
5. Wait 3 minutes to allow the services to reset.
6. Turn on the TV.

 

If the above steps do not resolve your issue, please contact us.

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