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TV >> HBO GO/MAX GO >> Troubleshooting >> When I launch HBO GO on my computer, I see a black (or white) screen, nothing happens, or there is no audio/video. What is wrong?

Question:

When I launch HBO GO on my computer, I see a black (or white) screen, nothing happens, or there is no audio/video. What is wrong?

Answer:

HBO/MAX GO requires a high speed Internet connection and the following computer system requirements:

  • An Adobe Flash Player with version 10.0 or higher.  To check if you have the most recent version of Adobe Flash Player, go to http://www.adobe.com/.
  • An Internet connection of 3.0Mbps or greater (for HD content).
  • For Windows: An Intel Pentium 4.3GHz processor (or equivalent) with 512MB RAM/128MB of VRAM.
  • For Macintosh: An Intel Core Duo 1.83GHz or faster processor, 512MB of RAM/128MB of VRAM. 

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