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TV >> On-Screen Guide >> Navigator >> How do I cancel the purchase of a Guide On Demand and/or Pay-Per-View program?

Question:

How do I cancel the purchase of a Guide On Demand and/or Pay-Per-View program?

Answer:

For both On Demand and Pay-Per-View programs, the cancellation must occur within five minutes of the start of any non-Adult content program. There is no cancellation policy for Adult content programming.


• To cancel a Pay-Per-View program, press the Settings button on the remote, go to the Purchases screen to find and cancel the purchased event.


Press the STOP button on the remote control during the first five minutes of the movie, and select the “Cancel Purchase” option. You cannot cancel via the B button.

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