You may cancel a purchase during a zero- to five-minute cancellation window, set by your local cable office.
To cancel a MOVIE ON DEMAND:
- Press the B button on the remote (the blue square button),
- Highlight and select the “Cancel this purchase” choice on screen.
To cancel a PAY-PER-VIEW program:
- Press the A button on the Guide remote (the yellow triangle button),
- Go to the PURCHASES screen to find and cancel the purchased event. Please note that you can only cancel a Pay-Per-View program BEFORE the program is scheduled to start and that there is no cancellation policy for adult content programming.