How do I use the Guide to cancel an On Demand or Pay-Per-View program?:

You may cancel a purchase during a zero- to five-minute cancellation window, set by your local cable office.


To cancel a MOVIE ON DEMAND:

  1. Press the B button on the remote (the blue square button),
  2. Highlight and select the “Cancel this purchase” choice on screen.


To cancel a PAY-PER-VIEW program:

  1. Press the A button on the Guide remote (the yellow triangle button),
  2. Go to the PURCHASES screen to find and cancel the purchased event. Please note that you can only cancel a Pay-Per-View program BEFORE the program is scheduled to start and that there is no cancellation policy for adult content programming.

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