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TV >> On Demand >> Movies On Demand >> How do I use Navigator to cancel an On Demand or Pay-Per-View program?

Question:

How do I use Navigator to cancel an On Demand or Pay-Per-View program?

Answer:

You may cancel a purchase during a zero- to five-minute cancellation window, set by your local cable office.

 

To cancel a MOVIE ON DEMAND:

  1. Press the B button on the remote (the blue square button),
  2. Highlight and select the “Cancel this purchase” choice on screen.

 

To cancel a PAY-PER-VIEW program:

  1. Press the A button on the Navigator remote (the yellow triangle button),
  2. Go to the PURCHASES screen to find and cancel the purchased event.

 

For both On Demand and Pay-Per-View programs, the cancellation must occur within the time allowed in your service area of any non-adult content program. There is no cancellation policy for adult content programming.

 

To cancel a PAY-PER-VIEW program:

  1. Press the A button on the Navigator remote (the yellow triangle button).
  2. Go to the PURCHASES screen to find and cancel the purchased event. Please note that you can only cancel a Pay-Per-View program BEFORE the program is scheduled to start.

 

There is no cancellation policy for On Demand purchases and adult content programming.

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