I saw some new names on my bill that I don’t recognize. What are they?:

Many of the names of our services and packages recently changed. You will see this on your bill in November 2013. This includes the names of all of our TV plans, as well as changes to the way you see your Internet or Home Phone services presented. You may also notice that your services may now be listed individually, rather than as part of a package. Don’t worry, your price (and the channels, speeds or features in your package) did not change.

Here are some of the new names that you may see on your bill:

TV services:

Starter TV Standard TV Preferred TV Essential TV
Variety Pass HD Pass TWC Movie Pass TWC Sports Pass
Variety Pass Plus Standard TV Pass TV en Espanol TV en Espanol Mas
Variety Lite Espanol Variety Plus Espanol Nuestra Tele Basico El Paquetazo
Preferred TV Espanol The Guide    

Home Phone:

Home Phone Home Phone National Home Phone State Home Phone Local


Turbo Upgrade Extreme Upgrade Ultimate 50 Upgrade Ultimate 75 Upgrade
Home WiFi      


DVR Service Set-Top Box Set-Top Box HD-DVR Set-Top Box
HD-DVR Set-Top Box HD-DVR Set-Top Box Additional Outlet Service  
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