How do I fix reception problems on my TV?:

The most common problems with reception have to do with connection issues:

  1. Make sure the wiring to the television set is correct. Connections should be hand tightened. If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box. If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
  2. If you're using a cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.
  3. If you are using a cable splitter, check to make sure it is the correct type. The best way to ensure the best performance with your digital cable signal is to use coaxial cable distributed by Time Warner Cable.  Contact Us about the correct types of splitters. Our Time Warner Cable Offices will provide this coaxial cable in 2', 4', 6', 8' and 10' lengths.

Other reception issues and possible solutions include:

  1. A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.
  2. Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.
  3. If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.
  4. Straight or wavy lines diagonally in picture could be due to the TV set but may also be from external interference.
  5. Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.
  6. If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.
  7. If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.
  8. If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.
  9. A horizontal white line across the center indicates a collapse of the vertical amplifier. Call your TV repair service.

If any of the above conditions persist, Contact Us or call your local TV repair service.

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