What should I do if I'm not getting a picture when I order Movies or Premiums On Demand?:

If you tune to the appropriate Movies or Premiums On Demand channel and you find that after one minute of waiting for the Program Guide to load that nothing happens, the screen remains black or an error message comes up, reboot your cable set-top box.

Please follow the steps below to reboot your cable set-top box:

  1. Unplug the power cord from the back of the cable box.
  2. Wait 30 seconds.
  3. Plug the power cord back into the back of the cable box. The cable box will reboot automatically; it should take no more than 20 minutes.
  4. Wait for the time or channel to reappear on front of the cable box.
  5. Wait 3 minutes to allow the services to reset.
  6. Turn on the TV.

Note: If this happens often, you might have a signal issue. If so, please Contact Us.

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