What should I do if my TV service is not working?:

If your TV is not functioning, please try each of the following steps:     


Verify Connections

  • Are all connections secure and "hand-tight"?
  • Are you using the proper connectors and color coding? If you are using a set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box.
  • If you're not using a set-top box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.


Check the TV 

  • Is the proper input selected? (Channel 3, Input 1, Input 2, HDMI, etc)
  • Are you an HD subscriber? If so, make sure your TV is on the correct input, i.e., component, HDMI, DVI.
  • No HD? Please ensure your TV is on channel 3.


Check the Cable Box

  • Is the cable box power on?
  • Is the proper input selected?


Is Solar Interference impacting video signals?

Each year during February/March and September/October, Solar Interference, also known as sun outage, causes the degradation or loss of satellite signals for short periods of time throughout a two-week period.  

As the sun's path across the sky changes on a daily basis, there are instances when it is in a direct line behind a satellite that is sending signals to a receiving dish here on Earth. When the dish antenna is looking directly into the sun, the interference from the sun’s radiation overrides the signals from the satellite.

  • You may experience 1-5 minutes of interruption in your video service, with issues such as a black screen, image tiling, and image freezing.
  • Service will resume once the satellite moves out of direct alignment with the sun, so no action is required.

Reboot the Cable Box

  1. Turn the TV off.
  2. Unplug the set-top box power cord from the power outlet/power strip.
  3. Wait 30 seconds while the set-top complete shuts off.
  4. Plug the set-top box power cord back into the power outlet/power strip.
  5. Wait for the current time or channel to display on the front of the set-top
  6. Turn the set-top box on.
  7. Turn the TV your on.
  8. Wait several minutes for the box to sync back with our system.


Note: If you have Navigator 2.5, simply press and hold the POWER button on your remote for 6 seconds and the set-top box will start the reboot process.

If you're still experiencing problems after troubleshooting, Contact Us.

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