What should I do if the picture appears snowy?:

If it’s snowy on one channel, it’s usually from some sort of interference. If it’s snowy on more than one channel, it’s frequently the result of a loose connector or loose cables.

Please try each of the following steps: 

1. Check Other TVs in Your Home 
If you have other TVs, check their reception. If they all have no picture reception, please Contact Us.
2. Verify Connections

Are all connections secured and have you checked that the other end of the cable is securely plugged in?
Are you using the proper connectors and color coding? If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box.

If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
3. Check the TV   

Is the proper input selected? (Channel 3, Input 1, Input 2, HDMI, etc.)
Are you an HD subscriber? If so, make sure your TV is on the correct input, i.e., component, HDMI, DVI.
No HD? Please ensure your TV is on channel 3.
4. Check the Cable Box 
Is the cable box power on?
5. Still No Picture? 
Automated phone self help is available to help diagnose your cable TV problem, and send a signal to your cable box to fix the problem.  If so, please Contact Us.

If phone self help does not resolve your cable TV problem, let the customer support representative know:

  • You went through the online troubleshooting
  • Your TV is on and working properly
  • Your cable box is on
  • Your connection and inputs are correct
  • You completed phone self help
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