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Retrieving Your TWC Mail Username | Time Warner Cable

  1.  Visit the Username Retrieval Tool.


  2.  Enter your 10-digit Phone Number.


  3.  Answer the Security Verification Question. Note: An exact match of upper/lower case characters is required.


  4.  Your TWC Mail Master Account email address displays. Your Username appears before the @ in your email address. If you need to create a new password, click on the Create Password button.


  5.  For information about how to retrieve your password, visit the Retrieving or Resetting Your TWC Mail Password step-by-step guide.