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Managing Your Appointments


You can view, reschedule or cancel many of your appointments within the My Account tab of MyServices. Sign into MyServices using your TWC ID and go to My Appointments.

You can also manage your appointments by using the My TWC™ app. You can download the My TWC™ app for your Android OS device on Google Play or for your iOS device from iTunes.

Don’t have a TWC ID? You can view your appointments by providing your phone number and Zip Code associated with your service address. If you want to change your appointments you must register for a TWC ID, learn how to set up a TWC ID.

Rescheduling Appointments

  1. Sign into MyServices using your TWC ID.
  2. In the My Account tab, go to My Appointments.
  3. Select Reschedule for the appointment you would like to reschedule.
  4. Select a date and time on the calendar that works for you.
  5. Select Reschedule Appointment and a confirmation message will be displayed indicating the appointment was successfully rescheduled.


Note: The Arrival Time is the time window when you should expect us to arrive at your home to begin work. Your appointment duration may vary depending on the services being installed or repaired.

  • MyServices can save you time and energy so you can get the most out of Time Warner Cable. On Demand programming, Appointments, mobile usage and personalized special offers all at your fingertips.
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Take a Tour of the New twc.com

For Your Home

TWC brings you big blockbusters, fast Internet, digital Home Phone with the most innovative features-- everything you need to enjoy your home better.

For Your Business

From the mom-and-pop shop to 1000 employees, TWC can give you the power to do business better. Your business solution is here.

About Our Company

With cutting-edge technology, amazing entertainment and Internet, and superior Customer Service, TWC does cable better.

All You Need Is Popcorn

Enjoy the hottest blockbusters and the latest Indies with an enhanced, interactive, high-def TWC experience.

Shop Better

Enjoy our new streamlined menu of TWC services. Explore and find the service you need with our easy-to-use navigation.

Management Made Easy

Whether you just want to pay your bill or find a channel, you can now manage your TWC Services faster.

Support Within Reach

Need help? Customer Support is at your fingertips, with a variety of options on the homepage.

Home to Business and Back

Move seamlessly between TWC Home and Business using our global navigation.

Something to Talk About

TWC is constantly innovating, and we want you to tell everybody.

Mega Menu, Mega Options

You can reveal a richer listing of options and links from our main navigation—so you find the information you want faster.

Products at a Glance

See what products TWC offers without going past the homepage.

Compare at a Glance

Pictures say it better than words. The new TWC site features charts and tables so you can easily choose the right product.

Order Better

Browse packages by interest, see the offers upfront, and proceed straight to checkout.

Offers Upfront

Want a deal? We’ll show you the best price without making you leave the page.

Straight to Checkout

If you see something you like, why wait? Once you choose your offer you can head straight to checkout.

Browse by Service

Filter by service to find the packages you want faster when you.

Find the Shows You Want

Whether you’re a movie buff or sports fanatic, our new interactive visuals are a great tool to guide you in selecting the service you want.

Rollover to Read More

Our new rollovers let you to do as little work as possible to learn about TWC products and services.

Services by Region

Because our new site is tailored to you upon your arrival, you’ll know that the services offered are available in your area.

Prices by Region

The prices listed next to the services ensure consistency throughout your TWC ordering experience.

Featured Questions

Whether you have one question or a lot, we answer the questions most asked right up front.

Share More

Now we have more opportunities than ever for current and potential customers to share Time Warner Cable socially with friends and family.

Expand to Learn

With our new accordion-style content, you can get a quick in-depth look at TWC products. Better browsing, with just one click.

Carousel Functionality

The new content carousels let you explore the almost endless ways you can enjoy entertainment better.

TWC TV

Watch live shows and navigate channels from your computer and mobile device.

More About TWC TV

It’s more than just an app. Learn about all the things you can do with TWC TV— from watching live TV to managing your DVR anytime, anywhere.

Download the App

Download the TWC TV app on iTunes and Google Play.

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