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Managing Your Appointments

You can view, reschedule or cancel many of your appointments within My Account on the My Account tab. Sign into My Account using your TWC ID and go to My Appointments.

You can also manage your appointments by using the My TWC® app. You can download the My TWC® app for your Android OS device on Google Play or for your iOS device from iTunes.

 

Rescheduling appointments via My Account

  1. Log in to My Account using your TWC ID.
  2. In the My Account tab, go to My Appointments.
  3. Select Reschedule for the appointment you would like to reschedule.
  4. Select a date and time on the calendar that works for you.
  5. Select Reschedule Appointment and a confirmation message will be displayed indicating the appointment was successfully rescheduled.

 

Cancelling appointments via My Account

Note: Only appointments for service issues may be cancelled through My Account.

  1. Sign into My Account using your TWC ID.
  2. In the My Account tab, go to My Appointments.
  3. Select Cancel Appointment for the appointment you no longer want to keep.
  4. On the confirmations screen, select Cancel Appointment.
  5. A confirmation message will be displayed indicating the appointment was successfully cancelled.

View our Managing Apoointments Online How-To Video

 

Rescheduling/cancelling appointments via My TWC®

Note: Only appointments for service issues may be cancelled through My TWC®.

  1. Log in to My TWC® on an Android or iOS device using your TWC ID/password.
  2. If you have an appointment, you will see an indicator in the Appointments tile on the home screen.
  3. Tap on Appointments.
  4. You will see the appointment information.
  5. If you need to reschedule, tap on the Reschedule button, pick an available time, and submit.
  6. If you want to cancel the appointment, tap on the Cancel button and confirm.
 
Note: The Arrival Time is the time window when you should expect us to arrive at your home to begin work. Your appointment duration may vary depending on the services being installed or repaired.