Start enjoying fast, reliable wireless Internet in minutes after just a few easy steps. First, make sure you are within range of a TWC WiFi® Hotspot and that the WiFi feature on your mobile device is turned on. You may see two network name options: TWCWiFi or TWCWiFi-Passpoint.
TWCWiFi access is Free for TWC customers with Standard Internet or above and also offers Free Trial and prepaid Access Pass options for non-eligible customers.
TWCWIFi-Passpoint access is Free for TWC customers with Standard Internet or above and is an alternative network option for customers who want maximum security when accessing the Internet on-the-go. The service is not available for Free Trial or TWC Access Pass customers.
Online Coverage Map
Visit the TWC WiFi® Coverage Map to locate and get directions to hotspots near you or where you're traveling.
Identify Wireless Network Name
Locate hotspots by looking for TWCWiFi or TWCWiFi-Passpoint on your list of network names. For customers who want maximum security, TWCWiFi-Passpoint provides an encrypted connection comparable to that used by cellular networks.
If TWCWiFi or TWCWiFi-Passpoint is not on your list of network names, look for CableWiFi. Customers who qualify for free access on TWCWiFi also qualify for free access to CableWiFi hotspots.
Note: Free Trial and TWC Access Pass is not available on TWCWiFi-Passpoint or CableWiFi.
To access WiFi, you need to make sure your device’s WiFi is turned on. While instructions vary slightly by device and by operating system, here are a few general guidelines.
Please consult your device's user manual if you need additional assistance enabling your device's wireless capability.
If you still need help getting connected, call our WiFi customer support line at 1-888-851-9350.