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Installation Resources

 

We want you to have the best experience possible, so we've compiled phone numbers and websites for the supported devices where you can find answers to any of your questions. If you have a questions regarding your CableCARD or Tuning Adapter activation, please contact Time Warner CableCARD support at 1-866-532-2598.

 

Ceton InfiniTV 4 Multi-Tuner PC Card

Support website

Support line: 1-866-265-5541

 

Moxi 3-Tuner HD DVR

Support website

Support line: 1-866-969-6694

 

TiVo HD DVR

Support website

Support line: 1-877-367-8486

 

 

 

Tuning Adapter Installation

You will only need a Tuning Adapter if you're using one of the following devices:

 

TiVo DVR (either the Series 3, HD, HD XL or Roamlo)

Moxi HD DVR

Ceton InfiniTV 4 Multi-Tuner PC Card

 

 

To install your Tuning Adapter, first, make sure the CableCARD is installed and activated. Then, follow these steps:

  1. Connect the cable from the wall to cable in on the tuning adapter.
  2. Connect a cable from cable out on the tuning adapter to cable in on the TiVo or Moxi.
  3. Connect the power cord to the tuning adapter.
  4. When the light is solid (has stopped flashing) connect the USB cable from the back of the tuning adapter to the TiVo or Moxi.

 

If you're using a computer-connected device (Ceton):

  1. Connect cable from the wall to in on the cable splitter.
  2. Connect a cable from out on the splitter to your CableCARD device (Ceton) and another from out on the splitter to cable in on the tuning adapter.
  3. Connect the power cord to the tuning adapter.
  4. When the light is solid (has stopped flashing) Connect the USB cable from the back of the tuning adapter to your PC. (If you're using a Home Run Prime, connect the USB from the tuning adapter to Home Run Prime.)

 

Questions about what tuning adapters are?  Read why you might need one.

 

 

 

Bring Your Own Box Discount

 

If you already have a Time Warner Cable-provided CableCARD installed in your device and subscribe to our double or triple-play bundle that includes a digital set-top box that you were never provided, you may be eligible for a Bring Your Own Box (BYOB) discount.