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If you currently are experiencing technical issues with closed captioning (e.g., captions have suddenly disappeared or become garbled), please contact us immediately so that we can help get you back to enjoying your cable television service.

Immediate Concerns:
Time Warner Cable Customer Support Representatives are standing by to assist you. From the Contact Us page, you can:

  • Chat Online: Use our Instant Messaging Feature to Chat Online now. Just fill out the form and select 'Closed Caption' in the drop down menu
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  • Call Us: Find your local Time Warner Cable Office phone numbers.
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  • Fax Us: Send a Fax to 877-430-1386.
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  • Email Us: Fill out the form and select 'Closed Caption' in the drop down box.

When you contact us, you may be asked to enter your zip code. This is so we can ensure you are provided the correct information for your area.

Click here to launch the Contact Us page

Formal Concerns:

Send written closed captioning concerns for which you would like a formal response to our Administrator:

T. Woods, Administrator
13820 Sunrise Valley Dr.
Herndon, VA 20171
Email: twc.closedcaptioningissues@twcable.com
Fax: 704-697-4935

Questions Regarding Previously Submitted Formal Concerns:

For questions about previously submitted written concerns, call 877- 276-7432. Please note: This number should only be used in connection with written closed captioning correspondence already on file with Ms. Woods. Immediate closed captioning concerns should be directed to your local Time Warner Cable office.

  • Closed captioning provides a critical link to news, entertainment and information for individuals who are deaf or hearing-impaired.
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