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Poor Reception Instructions:

The most common problems with reception have to do with connection issues. Please try each of the following steps.

  1. Verify Hook-Ups

    Are all connections secure and "hand-tight"?

    Are you using the proper connectorsand color coding? If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box.

    If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
  2. Check the Cable Box

    Is the cable box power on? Is the proper input selected? Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.
  3. Check the Cable Splitter

    If you are using a cable splitter, check to make sure it is the correct type. To ensure the best performance with your digital cable signal, use a coaxial cable distributed by Time Warner Cable. We offer coaxial cable in 2', 4', 6', 8' and 10' lengths.