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Snowy Picture Instructions:

If it is snowy on one channel, it is usually from some sort of interference. If it is snowy on more than one channel, it is frequently the result of loose connector/cables.

Please try each of the following steps:

1. Check Other TVs in Your Home

If you have other TVs, check their reception. If they all have no picture reception, please chat online with a customer support representative or contact us.

2. Verify Hook-Ups

Are all connections secure and "hand-tight"?

Are you using the proper connectorsand color coding? If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box.

If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.

3. Check the TV

Is the proper input selected? (Channel 3, Input 1, Input 2, HDMI, etc.)

Are you an HD subscriber? If so, make sure your TV is on the correct input, i.e., component, HDMI, DVI.

No HD? Please ensure your TV is on channel 3.

4. Check the Cable Box

  • Is the cable box power on? Is the proper input selected?

5. Still No Picture?

Contact Customer Support. Let them know:

  • You went through the online troubleshooting
  • Your TV is on and working properly
  • Your cable box is on
  • Your connection and inputs are correct